6 Solutions to "Error Loading Media File Could Not Be Played"

The annoying "Error loading media file could not be played" error pops up when a file couldn't be played in your browser. You can easily fix this problem by using the following methods.

Jun 08, 2020 • Filed to: Photo/Video/Audio Solutions • Proven solutions

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There is no denying that watching videos on the internet is the most preferred form of content. These videos can be streamed for various purposes such as education and entertainment. The "Error loading media file could not be played" error popping on your screen can be very frustrating and annoying. Every one of us has encountered an "Error loading media file could not be played" or " Error code 23404" error once in our life. This error usually occurs due to cookies, extensions, watching videos on a self-hosted video content website or the wrong configuration of the embedded media player.

Part 1. Fixing Error loading media: File could not be played

When a .wmv or .mov video file that doesn't use the H264 video codec is loaded in JW player this problem is triggered and the "Error loading media file could not be played" error is displayed. Both desktop and mobile users can encounter this problem whether they use Chrome, Firefox or Safari. The simple methods discussed below have successfully enabled the users of all the browsers to efficiently resolve this issue and can be applied to Windows 7, 8 and 10.1.

Fortunately, if you are struggling with the media could not be played error you can fix it by following these easy and reliable solutions given below:

Solution 1. Update your browser

One of the reasons behind the Error loading media file could not be played on chrome can be its outdated version. This issue can easily be fixed by updating your browser to the latest version. If your chrome needs an update then:

1. Open Chrome and in the top right corner of the toolbar click the icon with three dots.

2. Now scroll and expand the Help section.

3. Click the option About Google chrome.

The process of updating chrome will start automatically. Click the Relaunch button after the update is done.

How to update your browser

Solution 2. Use Incognito mode

If the "Error loading media: File could not be played" error is triggered by the extensions you can quickly resolve it by using the Incognito mode.

To resolve this issue follow these simple steps:

1. Open Chrome and click the icon with three dots in the upper right-hand side of the toolbar.

2. Click the New Incognito Window.

How to use the incognito mode

You can also open incognito mode by pressing CTRL + Shift + N keys.

Incognito mode

Incognito mode not only disables all your extensions but also allows you to browse privately.

Open the URL displaying media file could not be played in incognito mode. If the video is working fine the problem was caused by the extensions.

Solution 3. Disable extensions

“Error loading media: File could not be played” error on Chrome can be caused by extensions especially the ones used to protect online surfing. If multiple extensions are installed on your browser you can disable them one by one to find the particular extension causing the problem. You can easily watch the video after disabling the extension by the following method:

1. Open Chrome and click the icon with three dots in the upper right-hand side of the toolbar.

2. Scroll and expand the More tools menu.

3. Now click Extensions. Select an Extension and disable it by clicking the toggle off switch. When the toggle switch turns grey the extension is disabled.

Restart the browser to see whether the error is fixed or not.

How to disable the extensions

Solution 4. Remove browsing history, cache, and cookies

Even after upgrading your browser and disabling extensions you may still see the error loading media: File could not be played error on android, chrome or firefox. This is due to previously saved browsing history, caches, and cookies. To provide you better user experience a small piece of information as cache and cookies is stored in the web browser's directory. These are used by chrome to accelerate the loading process but these unwanted files if not remover over time cause a hindrance in playing the media. Therefore, cache, cookies and browsing history should be cleared regularly.

Follow these steps to get rid of your cache, cookies and browsing history:

1. Open Chrome and click the icon with three dots in the upper right-hand side of the toolbar.

2. Scroll and expand the More tools menu.

3. Click browsing data. Depending on the type of information you wish to clear tick the checkbox. Select a time range from the drop-down box to delete the data from a certain time.

How to remove the browsing data

For the optimum performance of chrome, it is recommended to delete data from the beginning of the time. Click clear and restart chrome to see if the error is fixed.

Solution 5. Reset browser settings

The "Error loading media: File could not be played" error can also occur due to a faulty browser. If all of the above methods fail to resolve this crisis, you can try resetting your browser by the following method:

1. Open Chrome and click the icon with three dots in the upper right-hand side of the toolbar.

2. Scroll and click Settings. Click Advanced or Show Advanced Settings.

How to reset your browser settings

Scroll down to the Reset settings and click reset. Restart Chrome to check if the error is resolved or not.

Solution 6. Use a different video player

Sometimes the "Error loading media: File could not be played" or "Error code 232404" error arise due to unsupported video format. When a .wmv video or mov. video is loaded on a JW player this issue is triggered as these formats don't use a H264 video codec. But this issue can be resolved easily by using a suitable player that supports these formats.

Different plugins and extensions can also be installed to check if the video is supported by your browser.

Solution 7. Use a video repair software

You can use a video repair software to play the downloaded videos that you are otherwise unable to play on your laptop, mobile phone or PC. This error usually occurs because of virus attack, damaged or corrupt files, faulty video player, and loss of internet connection while downloading the file. Wondershare Video Repair is one of the best and most user-friendly video repairing software as it can repair files with different formats and sizes at the same time. It can work efficiently on windows 10/8/7/Vista/XP, and Mac OS X 10.9 - 10.15. It can easily resolve corruption on the sound or video section of the video files, "video not playing" or "error loading media file could not be played" error, video file system corruption, errors in movement of the videos, and also grainy and frozen videos.

Here is a quick guide on how you can repair your videos using this software.

Download and install the Wondershare Video repair software on your computer. Launch the software.

Step 1: Add a corrupted video file

Click the Add button or Add video and start repairing button to start repairing the video. You can either add corrupted video files from your hard drive or drag them. Wondershare Video repair software can repair videos with MOV, MP4, M4V, M2TS, MKV, MTS, 3GP, AVI, and FLV formats. Videos with multiple formats can also be repaired at the same time.

MP4 has no sound? The video repair tool can help you fix different kinds of MP4 video problems.

add videos

Step 2: Repair a corrupted video file by Quick video repair

After you are done adding the corrupted video files. Click the Repair button to start repairing the video by quick recovery mode. Multiple errors in the video can be repaired in this step.

scan videos

Step 3: Preview and save repaired video file

When the repairing mode is complete you can preview the repaired video file to check whether it is fully repaired or not. Click Ok to save this video file in your desired location.

preview videos

Step 4: Advanced video repair by adding sample file

Click Advanced repair option if your video is highly corrupted or damaged.

add sample videos

If the video file is not completely repaired you can add a sample video as a reference in recoverit software so that it can analyze the video by advanced video repair.

After adding the sample file, start repairing the video. You can preview the repaired video and save it in any destination of your desire by clicking the Save video button.

save videos path

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Part 2. Preventing the “Error loading media: File could not be played” error

By following the above-mentioned methods you will be able to resolve the “Error loading media: File could not be played” error within a few minutes. You can diagnose the problem, fix it on your own and escalate your potential by following these simple steps. These steps would help if a video doesn't load, a blank video, a grey box showing instead of a video, while loading the video chrome freezes or crashes.

You can either play the video file in another player, reset your browser, delete its browsing history or use an incognito mode to overcome these issues but for a high complexity error, you will need a video repair software. It is highly recommended to use Wondershare Video repair software as it is one of the top video repairing tools.

Here are some tips which you can use while playing video files in your chrome:

Hopefully if not all then at least one of the above-mentioned methods will help you to successfully overcome the “Error loading media: File could not be played” error and you will be able to enjoy watching videos without any hindrance.

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Eleanor Reed

staff Editor

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