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What If Adobe Illustrator Keeps Crashing?

Wondershare Recoverit Authors

Jan 24, 2024 • Filed to: Recover Files • Proven solutions

This morning while I was working, my Adobe illustrator keeps crashing. I made several unsuccessful attempts to relaunch it. Can anyone help me in recovering my lost files?

Have you also met with the same? Read below to learn about the possible causes for illustrator cc crashing error and the various methods to fix it. 

Part 1: Reasons for Adobe Illustrator Crash

If Adobe illustrator keeps crashing, it can cause a great inconvenience to its users. But what could be the possible reasons for this error? Take a look here:

There are some of the reasons behind the Adobe illustrator crash. Now we will discuss the different methods to fix it. 

Part 2: Restore files from Autosave

Check whether you have turned on the feature of data recovery in Adobe illustrator? If yes, then you can restore the unsaved files with these steps:

Step 1: Proceed through the following path:

Preference -> File handling and clipboard

Here select the “Automatically Save Recovery Every” option. You can set the frequency to every 2 minutes. Also, for complex documents, uncheck the option “Turn off data recovery.” Now click on “OK.”

Step 2: Now quit Adobe illustrator forcibly. Reopen it, and when prompted, click on the “OK.” It will recover your unsaved file.

Part 3: Recover files with Wondershare Recoverit.

Wondershare Recoverit is among one of the best data recovery software that has won the trust of a number of users. You can perform data recovery with the three easy steps:

Step 1: Select location

Select the location from where your Adobe illustrator file is lost. After making the selection, click on “Start.” This will begin the scan.

location selection

Step 2: Scan location

The software will begin the all-around scan, and depending on the file type, it can take some time to finish. You can even pinpoint files while the scan is running.

scan running

Step 3: Preview and perform recovery

Once the scan finishes, the software allows you to preview files before recovering them.

file preview

Now save the recovered file at the desired location, and with this step, Adobe illustrator backup of files completes.

Part 4: Launch in Safe Mode

When you experience an Adobe illustrator cc crashing error, you can try fixing it by launching in Safe Mode with these steps:

Step 1: Restart your system and launch Adobe Illustrator.

Step 2: Update Adobe illustrator if you are running an older version

Step 3: Tap on “Run Diagnostics” and run Adobe in safe mode.

safe mode

Step 4: Check the list with the options suggesting the cause of the crash and then follow the tips displayed on-screen for correction.

Step 5: Tap on the option “enable on relaunch.”

Once the issue is fixed, the software will run in normal mode and work properly after relaunching.


When using Adobe illustrator, if you experience an illustrator cc crashing error, it can be due to a number of reasons. We have listed various causes for this and have also discussed top methods to fix it. Try using the above methods and resolving the error. We recommend recovering your lost file with the Wondershare Recoverit.

Recoverit author

Eleanor Reed

staff Editor

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