5 Tips to Fix Outlook Sent Items Missing

5 Tips to Fix Outlook Sent Items Missing

If you find sent items missing in Outlook, this is the article that you need. Using the convenient guides in this post, you can get the best results.

Wondershare Recoverit Authors

Oct 13, 2020 • Filed to: Recover & Repair Emails • Proven solutions


Life can be more dramatic when you seem to find the sent items missing in Outlook. Considered as one of the oldest email platforms, it has been introduced to us with various editions. Well! Coming to the point directly, we will be addressing the solutions when you encounter the problem mentioned in the very beginning. Putting in other words, if you ever happen to find Outlook 365 sent items missing, keep your eyes glued to this post ad scroll down to know what steps you should go ahead within such a situation. Let us explore!

Part 1: What causes Outlook to send items missing?

We don't believe in directly jumping to the solutions. Rather we would like you to firstly make familiar with the possible reasons why sent items are missing in Outlook! Here is the list of some of the potential reasons.

Part 2: Tips to fix Outlook sent items missing

Tip 1: Select the Save Copies of Messages in the Sent Items Folder Option

One of the things that can save you from the trouble is doing some tweaks with the settings of Outlook. There is an option of saving the sent items folders, which when enabled, can help you see what you've sent in your mailbox. Therefore, check it in the first place if Outlook sent items are missing.

For Outlook 2010 and above editions:

Step 1: Launch the Outlook mailbox to begin and hit on "File".

Step 2: Go to "Options" right after that and click on "Mail" in the left panel.

Step 3: Now, simply check "Save copies of messages in Sent Items folder" to turn it on. Click "OK" to confirm.

save copies outlook 2010

If you're using Outlook 2007:

Step 1: Tap on "Tools after launching Outlook and go to "Options".

Step 2: Hit on "E-mail Options" in the "Preferences" tab.

Step 3: Check the box next to "Save copies of messages in Sent Items folder" and hit "OK".

save copies outlook 2007

Tip 2: Check the Outlook Group Policy Setting

Here is another thing you need to do when you find your Outlook sent items folder missing. Follow the steps below and proceed.

Step 1: Open the Run dialog by pressing the Windows + R keys together.

Step 2: Type "gpedit.msc" in the Run box and press either the enter key or click on "OK".

Step 3: Once you do this, here is the path you need to follow according to the Outlook edition you are using. Please ensure to follow it carefully. Here is how it goes:

For Outlook 2007:

Hit on "User Configurations" > "Administrative Templates" > "Classic Administrative Templates (ADM)" > "Microsoft Office Outlook 2007" > "Tools" > "Options" > "Preferences" > "E-mail Options". Choose "Message handling".

group policy setting outlook 2007

For Outlook 2010:

Go to "User Configurations" > "Administrative Templates" > "Classic Administrative Templates (ADM)" > "Microsoft Outlook 2010" > "Outlook Options" > "Preferences" > "E-mail Options". Choose "Message handling".

group policy setting outlook 2010

For Outlook 2013:

Tap on "User Configurations" > "Administrative Templates" > "Microsoft Outlook 2013" > "Outlook Options" > "Preferences" > "E-mail Options". Choose "Message handling".

group policy setting outlook 2013

For Outlook 2016:

Head to "User Configurations" > "Administrative Templates" > "Microsoft Outlook 2016" > "Outlook Options" > "Preferences" > "E-mail Options". Choose "Message handling".

Step 4: Once you do this, hit on the "Enabled" option and choose "Save copies of messages in the Save Items folder" option.

group policy setting 2

Tip 3: Select an Alternative Folder for Sent Emails

This method will let you select an alternative folder so that whenever you find the Outlook sent items missing, you can have them in this folder. Here is how:

Step 1: Launch Outlook's email by clicking "New Email".

Step 2: Choose "Options" followed by "Save Sent Item" drop-down menu.

Step 3: Choose "Other folder" and click "New" given in the Select Folder window.

Step 4: This will set a new folder which will save your sent messages. Click "OK" to confirm.

select alternative folder

Tip 4: Delete Older Emails From the Sent Items Folder

It is possible that the maximum storage is been used by the Sent Items folder and that could be the reason why your Outlook sent items folder is missing. Therefore, we suggest you removing some older emails to make space for the recently sent emails. This is how you can do this.

Step 1: Start with right-clicking the Sent Items folder and choose "Properties".

Step 2: Choose the "AutoArchive" tab followed by "Archive this folder using these settings".

Step 3: Modify the "Clean out items older than" setting as per your choice.

Step 4: Now, choose "Permanently delete old items and hit "Apply" > "OK".

delete older emails

Tip 5: Repair the Outlook profile

There use two tools to repair the Outlook profile.

1. Scanpst tool

Scanpst is an inbox tool designed to check the PST files, analyze them and get them repaired. It can help in specifying the error location as well as checking whether if the errors can be repaired or the data has been completely corrupted. It is easily compatible with almost all the entire Outlook versions be it, Outlook97, Outlook 2007, or Outlook 2010. It simply lets you find the file, scans it, and then repair it.

2. Stellar Outlook Repair tool

The stellar Outlook Repair tool is designed to repair large and encrypted PSTs easily. It can be said as the best alternative to Inbox Repair Tool. It is fully secure to use and one can rely on its performance without any doubt. Here is how to repair the Outlook profile with it.

Step 1: Find PST File

find pst file stellar

Step 2: Repair File

Once you select the PST file to be repaired, click "Repair" and it will start the scanning of the file. Once completed, a "Repair complete" box will come. Hit "OK" and you can preview the PST file as well as recovered items.

repair pst file stellar

Step 3: Save File

A lot of file formats are supported by the program to save your recovered PST file. You simply need to hit on the "Save Repaired File" option at the "Home" menu. You will notice a "Save As" dialog box. Hit "Browse" and choose the location where you wish to save the file.

save pst file stellar

The Bottom Line

We are about to end the discussion here with greatly hoping that you have liked our efforts and got helped with the solutions on Outlook sent items missing problem. If you still have any queries or questions regarding the issue, we are still there for you. Simply feel free to comment us below and we will surely reach you. Also, it will be a glad moment for us if you could share your views on this post. We hope that we could help you and promise to bring you more such beneficial topics in the future. Thank you, folks!

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