How to Fix Thunderbird Sent/Trash Folder or Emails Missing

Have you ever heard about Thunderbird? It is developed by the Mozilla Foundation, which is known as a free and open-source, cross-platform email client, news client, RSS and chat client. Let’s check out how to fix sent/trash folder or emails missing by using Thunderbird.

Apr 17,2020 • Filed to: Recover & Repair Emails • Proven solutions

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This article is made to find out how sent or trash folders can be repaired by Mozilla Thunderbird. Furthermore, this article explains if Mozilla Thunderbird is able to rebuild multiple folders. There are also steps included on how to set the sent folder in Thunderbird. This article will introduce Recoverit Data Recovery and show detailed steps including screenshots from the software on how to recover lost emails with this multipurpose software.

Method 1: Repair Folders in Mozilla Thunderbird

Sometimes, the folders in Mozilla Thunderbird may face difficult problems when running, in which, messages that usually appear are not shown, or deleted messages are still present. There are few steps provided to repair folders in Mozilla Thunderbird specially to recapture back all missing emails or deleted messages that are keep repeating:

Step 1: Turn off automatic mail checking as a precaution. This is to prevent any conflicts in the process of repairing.

Step 2: From the Thunderbird menu, select ‘File’, search ‘Offline’ button, and then click ‘Work Offline’.

thunderbird menu

work offline

Step 3: Right click on the inbox of the email and select ‘Properties’ button.

Step 4: Go to the ‘General Information’ tab.

Step 5: Click ‘Repair Folder’.

repair folder

Step 6: Click ‘OK’.

Just for reminder, you don’t have to wait for the rebuilding to finish before clicking ‘OK’. Nevertheless, prevent from doing anything else in Thunderbird until the rebuilding process is fully complete.


Method 2: Have Mozilla Thunderbird Rebuild Multiple Folders

To use Mozilla Thunderbird in repairing the indexes of several folders on automatically:

Step 1: Turn off your Mozilla Thunderbird while doing the process.

Step 2: Open your Mozilla Thunderbird profile directory on your computer. To find this folder, you have to:

Step 3: Click on the account’s data folder that you usually use. Choose among these two:

imap mail

Step 4: Locate the .msf files that appears that links to the folders you want to rebuild.

Step 5: Move the .msf files to the trash or recycle bin. Make sure to just leave the file that links to the .msf extension.

Step 6: Start Thunderbird.


Method 3: Set your Sent folder in Thunderbird

These steps are required to help you in returning your sent folder in Thunderbird. Windows 10 users are preferable to use these screenshots as preferences:

Step 1: Open Mozilla Thunderbird and look at the Accounts section.

Step 2: Click on ‘View settings for this account’.

account settings

Step 3: Press on ‘Copies & Folders’ on the left-hand menu.

copies & folders

Step 4: Set “Place a copy in” to the choice for the “Sent” folder on the mail server.

place a copy

Step 5: Finish with an “Exit” and “Restart” of Thunderbird.


Bonus: How to Recover Missing Emails in Thunderbird

Recoverit Data Recovery is a software that can help users to recover more than 1000+ file formats as it can support to restore all types of files and file system. It is also already well-known among users who are always in need of recovering their lost emails. It is an ultimate and professional data recovery tool which is 100% safe and reliable. All emails either PST, DBX, and EMLX, they can be fixed to go back to normal. Local email files created by Thunderbird also can be recovered. For email recovery, Recoverit Data Recovery is only available for Outlook recovery, not available for Gmail recovery.

However, people always do mistakes. Sometimes, some users tend to do small mistakes like deleting emails unintentionally, and the worst is, they don’t know how to get back the emails and just rewrite other new emails. This problem can cause our time to be consumed more when there is actually solution can be found. Some other times, people can be unlucky as their emails may be hacked by irresponsible people, in which, the emails are really important for them in their work.

Don’t worry! Recoverit Data Recovery can help to solve your problems. By using below method, all the problems can be fixed.

Step 1: Choose file type.

Open Recoverit Data Recovery tool and select a data recovery mode. To recover deleted email files, select the option of “Deleted Files Recovery” to get started.

recoverit interface

Step 2: Choose a location.

Select the location where you have lost your emails and click on “Start”. For a full recovery, use Deep Scan after the quick scan completed.

operations during scanning

Step 3: Preview and recover email.

After the scanning process is complete, the recovered email files will be displayed. Mark the desired email files and click on “Recover” then save them. Thereafter, you can import them to your email database.

preview recovered photos

Whenever you delete your emails, try to lessen from using the software so that you can avoid problems of overwriting. Try to look at your deleted emails in trash or the recycle bin before doing any recover. Retrieve deleted emails always safe the scanned file in case you might want to recover them in the future. This also saves times since you do not have to start the scanning.


The Bottom Line

In conclusion, Thunderbird is really easy to use in order to repair folder that are missing, the steps provided to set sent folder in Thunderbird are also understandable and not complicated, as well as to recover back missing emails by using it. Nevertheless, in order to use Mozilla Thunderbird in repairing the indexes of several folders, users have to close the application first before repair it. Last but not least, aside from just using Thunderbird, Recoverit Data Recovery software can be the second option to retrieve back missing emails as it is one of the most trusted free software recently and got many good feedbacks from customers.

Amy Dennis

staff Editor

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