How to Repair Profile in Outlook 2016/2013/2010/2007

How to Repair Profile in Outlook 2016/2013/2010/2007

Just like any application, Outlook is also prone to errors. If an error on opening Outlook states that there is an error with a PST file you can repair this file.

Wondershare Recoverit Authors

Oct 13, 2020 • Filed to: Recover & Repair Emails • Proven solutions


Microsoft Outlook is a globally used email application. However, at times you have trouble connecting to your emails from outlook because the profile gets corrupted mainly because of corrupted PST. This article discusses how to repair the Outlook profile. If the corruption is minimal, it can be repaired with a built-in Inbox Repair Tool. However, in cases where Inbox Repair Tool fails to repair the Outlook profile, you can use Stellar Repair for outlook.

Which messages will show when Outlook profile errors occur?

Microsoft Outlook is a popular client email application most widely used for sending and receiving email messages. Microsoft Outlook is your email organizer. You can access the emails that are downloaded earlier without connecting to the internet. Apart from being an email application, it has versatile features like create meetings, appointments, notes, tasks, and much more.

However, at times the outlook profile may undergo corruption, whereby you may face issues connecting to the email from outlook. Whenever there's a problem in Microsoft Outlook, you are likely to face different error messages.

Some of the common error messages are listed below:

Error 1: Cannot Start MS Outlook

While an attempt to start MS Outlook, if the app displays an error message "Cannot Start Microsoft Outlook. Cannot open the Outlook window", there are many reasons which may trigger this common error.

Cannot Start Microsoft Outlook

  1. As per Microsoft, the damaged Navigation pane settings file (i.e. profile name.xml) is MS Outlook profile name. If in case, the volume of this file becomes 0 KB, it becomes corrupt.
  2. If you attempt to start Outlook in the compatibility mode, or the Outlook data file gets deleted accidentally or intentionally, the corresponding error message takes place.

Error 2: Outlook Not Responding

When the application suddenly hangs, stuck in between, or freezes all of a sudden, there are chances that either the user profile has turned corrupt, or the PST file is damaged. It occurs if you try to initiate another command while the Outlook is in operation or the mailbox exceeds the stipulated storage limitation.

How to Repair Profile in Outlook 2016/2013/2010/2007

MS Outlook is a globally used email application. However, at times Outlook profile gets corrupted and you have trouble connecting to your email from Outlook. One of the many reasons of Outlook profile corruption is corrupted PST. Sometimes due to corrupted PST, the profile becomes inaccessible and needs repair. Another reason is when the size of the PST file maxes it, sometimes the PST file size is limited.

So this part of the article discusses the steps to let Outlook diagnose and fix errors in your Outlook profile.

Repair Profile in MS Outlook 2010/2013/2016

  1. In the Outlook window, click on the File menu
  2. Click the down-arrow sign available next to Account Setting
  3. Select Account Settings from the given options
  4. Select the Outlook profile on the Email tab and then click on Repair
  5. Next, follow the prompts in the wizard, and when you're done, restart Outlook.

If the above-mentioned steps don't appear to help resolve the Outlook profile issue, then check for the latest updates. If the updates are not installed for the current version of the application, Outlook might begin to work abnormally.

Repair Profile in MS Outlook 2007

  1. Click on Tools and then go to Account Settings
  2. Select account profile in the Email tab and then click on Repair
  3. Next, follow the instructions and prompts as displayed in the wizard
  4. Once the process is completed, restart Outlook to sync changes

The above-mentioned steps can help resolve the minor issues that cause interruption while accessing the Outlook profile.

How to Repair Profile in Outlook with Inbox Repair Tool?

Outlook Inbox Repair Tool

Microsoft provides the Inbox Repair tool (Scanpst.exe) that is designed to help repair problems that are associated with a personal folder (.pst) files.

Repair Profile with Inbox Repair Tool

Step 1: Exit Outlook and start the Inbox Repair Tool

Step 2: Repair the .pst file

In the Inbox Repair tool, type the path and the file name of your folders (.pst) file or click Browse to locate the file by using the Windows file system, and then click Start.

Repair .Pst File

Step 3: Recover repaired items to a new .pst file

After you run the Inbox Repair Tool, you can start Outlook and recover repaired items.

To start, create a new Personal Folders (.pst) file entry in your profile. Then, you can move the recovered items to your new Personal Folders (.pst) file.

  1. Start Outlook.
  2. Press CTRL+6 to turn on the Folder List view.
  3. In your Folder List, you should see the following recovered folders: Recovered Personal Folders i.e. calendar, contacts, tasks, notes, etc.
  4. Create a new Personal Folder (.pst) file in your profile.
  5. Drag the recovered items from the Lost and Found folder to your new Personal Folders (.pst) file.
  6. When you have finished moving all items, you can remove the Recovered Personal Folders (.pst) file from your profile. This includes the Lost and Found folder.

How to Repair Profile in Outlook via Professional Outlook repair?

Inbox repair tool diagnoses and repair errors in Outlook data file. However, there are times when the inbox repair tool fails to deliver expected results. Here Stellar Repair for Outlook comes to the rescue.

Stellar Repair for Outlook is a specialized PST file repair utility, purpose-built to fix corrupt Outlook Data File. The software overcomes the limitations of Inbox Repair Tool, and here's how:

Steps to Repair Outlook Data File (.pst) by using Stellar Repair for Outlook:

Follow these steps to repair Outlook Data File by using Stellar Repair for Outlook:

Step 1: Download and install Stellar Repair for Outlook software

Step 2: Launch Stellar Repair for Outlook

Step 3: Select PST File

In the 'Select PST File for Repair' window, click Browse or Find to select the PST file you wish to repair

Select PST File

Step4: Repair File

Click Repair to begin the scanning process

Repair PST File

Step 5: After completion of the scanning process, all the recovered PST file items (folders) will be shown in the left pane of the preview window. Click on a particular item (folder) to view its content in the middle pane and its details in the right pane.

Results of Repairing

Step 6: Save Files To save the repaired PST file, click Save Repaired File icon on the Home menu

Save Repaired Files

Step 7: In Save As window, select PST under Save As section

Save As Repaired Files

Step 8: Click Browse to choose the destination path where you would like to save your repaired file and Click OK

Step 9: In the Saving in Progress window, you can check the current status of the file saving process.

Step 10: When prompted, click OK, and the repaired file will be saved at the specified location.

Saving Process Complete

Once the saving process is complete, close the software window. Launch Outlook and import the newly created PST file.

Bottom Line

Outlook profile becomes inaccessible mainly because of corrupted PST. PST file size grows beyond the recommended limit and results in corruption. Though, Microsoft provides a built-in Inbox Repair Tool (SCANPST.EXE) to diagnose and repair errors in the Outlook profile. But due to its limitations, Inbox Repair Tool may fail to deliver the expected results. However, Stellar Repair has solved the problem. The software effectively repairs corrupt Outlook Data File (.pst), irrespective of its size and extent of corruption. The software not only recovers the entire mailbox data but also restore deleted emails.

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