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How to Fix blue screen 0x000000c5

Wondershare Recoverit Authors

Jan 15, 2024 • Filed to: Windows Computer Solutions • Proven solutions

If you are worried about blue screen 0x000000c5 that occurred on your computer screen, then read this article to get the solution. This article carries all the information related to the causes that lead to the error code 0x000000c5. Additionally, we will also tell you how to solve the issue of blue screen 0x000000c5. So, read on to get the answer.

Part 1: What is the blue screen 0x000000c5?

Blue screen 0x000000c5 is a serious code error that causes the computer to shut down. When the computer shuts down, you will only see a blue screen and text telling you about the error. This means that there is a serious error in the kernel. The kernel is one of the most important parts of Windows OS because it is responsible for starting up the system and handling input/output systems. If you get a Bluescreen you need to fix it immediately because neglecting it only leads to serious issues further down the line. System corruption will spread and get worse until you cannot use the computer anymore. Bluescreen occurs when there is a critical error code, the error forces Windows to shut down parts of the system to maintain stability.

Part 2: Causes of blue screen 0x000000c5

Bluescreen errors happen when the kernel is corrupted. Sadly, the kernel gets corrupted due to several reasons. The Blue Screen of Death (BSOD) occurs due to several reasons which include driver incompatibility, and corrupted RAM. We will explore these reasons in more detail.

1. Corrupted Hard Drive

The most common cause of error 0x000000c5 is the corruption of the hard drive. The hard drive stores everything a computer needs to function from the operating system to the preferential settings of the user. Therefore, if there is a problem in the hard drive it corrupts the system information, bootup settings, and all programs stored on the computer. Hence, hard drive corruption triggers the bluescreen of death because a vital component of the computer is spoiled. A hard drive is likely to be corrupted when driver updates are not properly installed. Viruses and malware also corrupt the hard drive.

2. Corrupted RAM

RAM is a vital component of Windows OS because it is needed to run software programs. Therefore, if RAM is corrupted Windows will be forced to shut down a vital component of the system to maintain system stability. Shutting RAM and other vital components will prompt BSOD. Know more details from this article: Memory Management Blue Screen Error

3. Driver Issues

BSOD happens when there are issues with the driver. Problems are likely to occur due to different reasons which include:

  1. Updates are not properly installed.
  2. Users overclock the drivers too many times.
  3. Drivers are corrupted by viruses or malware.
  4. Drivers are no longer up to date.
  5. Incorrect registry entries to update drivers.

4. Software Corruption

Software corruption through a virus or malware attack is one of the leading causes of BSOD. Software corruption causes problems because it leaves invalid entries in the Windows registry. The Windows registry is a database used by all software applications like the operating system. The database stores low-level settings, information, and other options for both software and hardware applications that use the Windows registry. If the Registry is corrupted because the computer no longer has access to the settings of its most important programs, hence it triggers BSOD.

5. Other Causes

Accidents include incorrect shut down due to power failure, or deleting an important file in the registry. These accidents cause severe problems because it corrupts vital programs and prevents proper functioning. If the optimal function is hampered it leads to 0x000000c5 BSOD.

Part 3: How to Fix blue screen 0x000000c5

Several causes trigger Bluescreen 0x000000c5, hence it is important to find the right cause before finding a solution. Failure to troubleshoot the cause leads to problems because you will be adopting the wrong solution. To prevent this problem, your best bet is to conduct a thorough assessment of the systems. There are different internal tools like Windows Utility Check for diagnosing the system for problems. Once you have identified the right cause, then you can adopt the best solution.

So, now that you know the causes of 0x000000c5 error, it is time to adopt an appropriate solution. Depending on the cause, there are several solutions at your disposal.

Solution 1: Repair the Hard Disk

If the hard disk is the cause of Blue Screen 0x000000c5 then you have to fix it. Fortunately, there is an easy, effective method for repairing the hard disk.

    1. Open the Command Prompt

Click on the menu button with the Windows logo and search for ‘cmd’. You will get a black window screen.

Open the Command Prompt to fix blue screen 0x000000c5

    1. Run Chkdsk

Enter the following code into chkdsk: Chkdsk /f /r. The chkdsk function will scan the hard disk.

run chkdsk to fix blue screen 0x000000c5

    1. Scan and repair

If the system detects any flaws, then the system will try to repair the hard drive.

scan and repair to fix blue screen 0x000000c5

Solution 2: Update Driver

If driver problems are the issue behind error 0x000000c5, then you need to update the drivers. To update the driver, you need only follow these steps:

    1. Find your Device Manager

The Device Manager is the window that contains all hardware and software listed out. To find it go to Control Panel > Device Manager.

    1. Go to ‘Properties’ tab

Select the driver you need to update, right-click on the driver. Select ‘Properties’.

    1. Update Driver

Click on the ‘Properties’ menu, and select the ‘Driver’ tab. There will be several options to choose from. Select ‘Update Driver’. Click on the option and the system will find the latest updates for the driver.

update driver to fix blue screen 0x000000c5

Solution 3: Driver Rollback

Driver updates that are not properly installed will cause BSOD. Hence, one handy resolution is to revert to the original state of the driver before the update is installed. Reverting to a previous stat essentially undoes the changes made through the update, hopefully removing the cause of Bluescreen. To fix this blue screen 0x000000c5 error, follow the steps below:

    1. Go to Device Manager

Go to Device Manager as outlined in the previous section. Select the corrupted driver.

    1. Go to the Properties tab.

In the properties tab, there are several options including ‘Rollback Driver’. Click on Rollback Driver to undo the update and fix BSOD.

driver rollback to fix blue screen 0x000000c5

Solution 4: Microsoft Windows Utility Check

Microsoft Windows Utility Check is an internal diagnostic tool to identify corrupted or missing files in the system. You might have accidentally deleted important files in the Windows Registry, hence to fix this blue screen 0x000000c5 error you need to run the Windows diagnostic tool. The diagnostic tool will examine the system for corrupted files and drivers. The tool will also attempt to fix the files/drivers if an issue is found.

    1. Enter the code

To start the process you need to open the Command Prompt box by searching for ‘cmd’ in your list of programs. Once the Command Prompt box is open, enter the following code: DISM.exe /Online /Cleanup-image /Restorehealth.

enter code to fix blue screen 0x000000c5

    1. Coding

When prompted to enter the following code: SFC /scannow. The command prompts the system to scan for corrupted and missing files.

coding promte to fix blue screen 0x000000c5

    1. Results

Once the scan is complete, you will get the following results:

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Part 4: How to recover data if you lost data after the blue screen 0x000000c5?

Data loss is a very real possibility of blue screen errors. If your computer suffered from BSOD, chances are some data would have been lost. Hence, once you fix the blue screen error 0x000000c5 you need to find a way to recover data. The best method to recover data is by using third-party software called Recoverit. It is a data recovery program designed for non-tech users who need to recover their data. Data recovery is made easy with Recoverit.

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    1. Install

First of all, download and install Recoverit

    1. Choose the right option.

Open the ‘Recoverit’ program to get the home screen and select the ‘System Crash Recovery’.

recover data while blue screen 0x000000c5 happened

    1. Establish Bootable Media

To recover data you need to create bootable media. Hence, Recoverit gives you the chance to convert a USB or a CD into bootable media. Click on ‘Start’ to begin the process.

    1. Choose Type

Go ahead to choose between a USB or CD as your new bootable media. Make sure that the USB/CD you choose is blank because Recoverit will format the media.

    1. Reformat Bootable Media

If you are happy with your choice, reformat the CD/USB into bootable media. You will be able to view the progress bar where you can monitor progress.

    1. Restart the Computer

This is the last and final step. Once the USB/CD is completely reformatted into brand new bootable media, you need to go to your BIOS settings. When in the BIOS settings, change the settings so that the computer restarts from the bootable media. After changing the settings, restart the computer, and plug in your USB/CD. The computer will restart from the bootable media and recover your data.


Therefore we can conclude that Blue screen 0x000000c5 indicates that there is something critically wrong with the Windows OS. Hence, it is important to fix the computer as soon as possible. Also once you have identified the error 0x000000c5 and resolved it, you need to recover the data lost. We highly recommend you to use recoverit software from Wondershare to get back all your important data.

Recoverit author

David Darlington

staff Editor

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