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Email Disappearing from Outlook? Fixed!

Wondershare Recoverit Authors

Jul 01, 2024 • Filed to: Recover Emails • Proven solutions

"I have had a lot of emails that have disappeared from my account. Both the Office 365 Outlook account and the desktop Outlook client. Please help." - from Microsoft Community

As surprising as it might sound, a lot of Outlook users suffer from this unusual issue. Mostly, the problem in Outlook is observed due to a syncing issue with the email server or any existing filter/rule on the folder. Since there could be all kinds of reasons for emails disappearing from Outlook 2010/2016/2017, you might have to explore a handful of solutions. Don't worry – in this guide, you will find multiple ways to fix emails disappearing from Outlook 2017/2016/2010 and recover Outlook emails. Without much ado, let's get to know about these Outlook solutions in detail.

If your emails disappeared from Outlook 365, you can also adhere to the post to find out solustions.

outlook mails disapper

Why Emails Disappear from Outlook?

There are times when Outlook users are not able to find their emails or even folders. Too often, it can become a persisting situation in which emails would disappear from Outlook regularly. Ideally, if your emails keep disappearing from Outlook, then it could be because of these causes.

How to Recover Missing Emails from Outlook?

Since there could be multiple reasons for emails disappearing from Outlook, we have listed 11 ideal techniques to help you fix this and recover Outlook emails. If one of these methods would not yield the expected results, then try some of the other listed solutions instead.

1 Check Other Folders

Before you take any drastic measure to get back emails disappearing from Outlook 365, make sure that you have checked all the other folders. Chances are that the email you are looking for could have skipped the inbox and moved to the spam. Also, you could have just deleted it earlier and might not remember it now. Therefore, go to the sidebar and check the Junk (spam), Deleted Items (trash), or any other custom folder. Your email might be sitting there all this time!

check the other folers

2 Save Outgoing Mails

If your emails are disappearing from Outlook's Sent folder, then you might need to change some settings. There is an option to not save the outgoing mails in the server. If the option has been enabled before, then your sent emails could keep disappearing from Outlook 2017/2016.

  1. To check this, go to your Outlook's File > Info > Account Settings.
  2. As the Account Settings window will launch, go to its Email tab and click on the "Change" option.

save outgoing emails

  1. In the Internet Email Settings window, go to the Advanced options tab. Here, turn on the option for "Leave a copy of messages on the server" and save these changes to implement it.

leave messages on the sever

3 Change View Settings

As stated above, there might be some View settings on Outlook that could be hiding your emails. This is because Outlook provides several advanced view options that can automatically hide emails from certain users or having restricted keywords. Here's how you can fix emails disappearing from Outlook 2010/2016/2017 via its View settings.

  1. Launch Outlook and go to its View tab. From here, visit the View Settings to launch the Advanced View Settings window.
  2. This will provide several options for how the emails are displayed and viewed on Outlook. Simply click on the "Filter" option here to proceed.

switch filter option on

  1. Now, go to the "More Choices" tab and make sure these options are disabled. If any filter is enabled, then just uncheck it and save the changes you have made.

change the view settings

4 Import Old Emails

If needed, you can also import an existing PST file to your Outlook account as well. Therefore, if your old emails are disappearing from Outlook, then this would be an ideal solution for it.

  1. Before you proceed, make sure that a PST or OST file is saved, having your Outlook data.
  2. After that, open Outlook and go to its Settings > Open & Export and choose to Open Outlook Data File.

open oulook data file

  1. A browser window will open so that you can locate the respective PST file. Simply load it to Outlook now to retrieve your mails.

import old outlook file

5 Create a New Profile

Another reason that is related to emails disappearing from Outlook is a corrupt or incomplete profile. To fix this, you can choose to create a new Outlook profile on your system instead of following these steps.

  1. Go to Control Panel on your Windows and simply launch the Mail settings.
  2. In its General settings, click on the "Add" button to create a new Outlook profile.
  3. This will open a dedicated wizard that you can follow to create and configure your new Outlook profile.

create a new outlook profile

6 Don't let other Programs Delete Outlook Mails

There are all kinds of third-party applications and plugins that we can link to our Outlook account. While they offer numerous features, it can also backfire at times. For instance, these applications can sometimes end up deleting emails on Outlook without your permission. To fix the emails disappearing from Outlook 2016 after reading, do the following check.

  1. Launch Outlook and go to its "More" options at first.
  2. When you go to the Inbox > Options tab, you can view the "POP and deleting downloaded messages" feature. Just click on it to explore more POP options.

prohibit from deleting outlook mails

  1. As the following window will open, make sure that you have selected the option – Don't let another program to delete messages from Outlook. If not, enable this feature and save the newly made changes.

confirm the option

7 Clear all Filters

As you know, we can set all kinds of filters on any Outlook folder to make sure we only get relevant emails. Though, one of the reasons why Outlook 2016 emails keep disappearing from folders could be all these existing filters. The best way to fix it instantly is by just getting rid of all the filters from Outlook.

  1. Just go to the View Settings > Advanced settings and access the existing Filters from here.
  2. This will display a pop-up for filters with fields related to sender/receiver, keywords, and so on.
  3. You can make manual changes here or just click on the "Clear All" button to wipe off all the existing filters.

clear all filters

8 Use the Advanced Search

Chances are that you might not be entering the right words or the correct email id while searching on Outlook. This might make you believe that emails are disappearing from Outlook 365. To resolve this, you can take the assistance of the advanced search feature instead.

  1. Just go to the Search tab on Outlook and choose the Advanced Find option under the available Search Tools.

use advanced find

  1. This will open a dedicated Advanced Search window. You can now enter specific emails, keywords, or even explore its more options. This will help you look for certain emails on Outlook that you were not able to find before.

set the configurations

9 Recover Outlook Emails from Deleted Items

If the emails are disappearing from Outlook, it may be deleted accidentally. The deleted emails will be saved in the Deleted Items folder for 30 days. After that, the files will be permanently deleted. In this case, you can find the disappearing files in the Deleted Items, and get them back. Follow this way to recover the disappearing Outlook emails from the Deleted Items folder:

  1. Launch Outlook and locate the Deleted Items section in the desktop and web versions from the left sidebar.
  2. Find the deleted emails you want to recover.
  3. Select the files, and click on recover. Then, the Outlook email will be saved to the original location. And if it’s the desktop version, you will need to select a location to save the files.

remove deleted emails

10 Through Archive Folder

One of the best features of the Outlook Desktop app is the auto-archiving feature. For corporate users, this feature is enabled by default. But for regular users, you need to find this feature and enable it manually.

If enabled, you can easily recover the deleted or disappearing Outlook emails through the Archive folder. Here are the steps:

  1. Open the Outlook desktop version and locate the Archive feature.
  2. All the archived emails will be listed here. Select the specific file to recover or select all.
  3. After that, click Move to save and retrieve the email files.

11 Recover Deleted Outlook Email Files Using Recoverit Data Recovery

If the Outlook email files disappear because they have been deleted permanently, it would be difficult to recover them through the methods introduced above. In this case, we recommend you try the Recoverit Data Recovery tool.

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As one of the most professional data recovery software, Recoverit supports recovering more than 1000 file formats, including Outlook email files. Here are the steps to recover Outlook email files using Recoverit:

Step 1. Download and Install

Download Recoverit from the official website and install it.

Step 2. Scan the Drive

Launch the program and go to the Hard Drives and Locations section. Select the drive where the Outlook email files were saved and click Scan to start scanning the drive.

scan the drive

Step 3. Preview and Download

When the scanning process completes, double-click the file to preview. If you have no problem, click Recover to download the files locally. The recovered email files can be opened directly with the Outlook program.

preview and download files

Video Tutorial on How to Fix Outlook Sent Items Missing?

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For more methods to recover deleted emails in Outlook, check: How to Recover Emails Deleted from Trash?

How to Repair Corrupted Email Files in Outlook?

Sometimes, while recovering Outlook emails, the PST file gets corrupt and becomes inaccessible. In this case, you can take the assistance of a professional PST repair tool like Repairit for Email. To repair your Outlook PST file, you can simply follow this click-through process.

  1. Firstly, install and launch the Repairit for Email application on your system. Once the application is launched, click on the "Select File" option from the main toolbar.

select pst files

  1. This will open a pop-up window from where you can browse to the location where the damaged PST file is saved. Load it on the interface and click on the "Repair" button to fix the files.
  2. The application will start repairing the corrupted PST file by performing all the needed operations. Just wait for a few minutes as Repairit for Email would complete the process.

scan the pst files

  1. In the end, it will display all the retrieved data from the PST file (after repairing it). You can double click the email file to preview the content, and select one location to save the files.

repair outlook pst files

How to Protect Your Outlook Emails?

The guide would have certainly helped you fix the emails disappearing from the Outlook issue. Though, if you don't want to undergo the same experience again, then consider protecting your Outlook account and data by following these tips.

Tip 1: Backup your Outlook data

This is the most important thing that you should do to keep your Outlook data safe. To make it easier for us to back up our emails, Outlook lets up export our data pretty easily. Just go to its Settings > Open & Export > Import & Export files. Choose to export your data and select the format in which you wish to save your Outlook data. You can also use third-party Outlook backup tools to back up your Outlook emails automatically.


Tip 2: Enable 2-factor authentication

The two-factor authentication will make sure that your email account won't be hacked by someone so easily. Using this security feature, you can link your mobile number to your Outlook account. An intruder would need to access your phone to verify the one-time generated code whenever they wish to log-in to your Outlook.


Tip 3: Check the trusted devices

To make the log-in process easier, Outlook lets you mark some devices as "trusted". Whenever you would log-in on a trusted device, Outlook will not ask for a verification code. Therefore, you should make sure that only your devices are marked here and you should be logged out of all the other sources.


Tip 4: Encrypt important messages

If you are sending any sensitive information via your Outlook mail, then you can choose to encrypt your emails. Before sending the email, click on the "Encrypt" button on the toolbar and select the relevant option. As of now, Outlook supports both S/MIME as well as IRM encryption.


Tip 5: Avoid phishing or other security threat

Microsoft Outlook automatically detects if the email is from an unreliable source. It will mark the email as green if it is from a genuine source, yellow if it seems like spam and red for any security attack. Consider deleting the red-marked emails right away and stay vigilant while clicking on any link from the email body. It might take you to an unreliable source or harm your system as well.


This brings us to the conclusion of this extensive guide on how to fix emails disappearing from Outlook 2017, 2016, 2010, 365, and so on. For your convenience, we have listed several solutions to get back new and old emails disappearing from Outlook. Furthermore, we have also provided a foolproof way to repair corrupted PST files and security tips to keep your account safe. Go ahead and implement some of these tips on your account right away and follow the suggested methods to get back your lost emails on Outlook. If there is any other solution that seems to work to fix emails disappearing from Outlook, then let us know about it in the comments.

Recoverit author

Amy Dennis

staff Editor

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