Recoverit Support Center
Thank you for purchasing Wondershare Recoverit. If you’re looking to return or exchange your order, we're here to help! We offer free returns or exchanges within 7 days of receiving your order. For any reasonable order dispute, Wondershare welcomes customers to "RETURNS & EXCHANGES" center to submit an application.
If you buy 1 year license, 1 quarter license or 1 month subscription, it will have auto renewal service. If you do not want to get renewed for next year and have no idea, this guide can help you: How to Cancel Subscription or Renewal service.
Please click here and review our refund policy.
For any reasonable order dispute, Wondershare welcomes customers to "RETURNS & EXCHANGES" center to submit an application.
Wondershare values every customer and works hard to provide customers with an enjoyable experience using Wondershare products and services. Most Wondershare software offers a free trial version, so customers can 'test-drive' before deciding to purchase. These trial versions have no functional limitation, only a watermark appearing on the finished media or a use limit. All these help customers make an informed purchase decision and avoid buying the wrong product for their needs.
It's because of this 'try-before-you-buy' system that Wondershare provides a 30-day Money Back Guarantee for most products. Refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase should exceed the product's specified money-back-guarantee period, no refund will be given.
Tip: Because of the instantaneity nature of data recovering, the following products are provided up to 7-day money-back guarantee.
Circumstances of No Refund
- 1) Failure to read the product description before purchasing and thus resulting in dissatisfaction with the product's functioned and/or results. It is highly recommended that every customer read the product description and try the free trial version before making their final purchase decision. Wondershare does not refund software if products fail to meet customer's needs due to a lack of understanding by the customer, of the product's functions and capabilities. However, Wondershare can exchange the purchased product for the correct product outright, providing the price difference between products does not exceed USD $20, within the guarantee period. If the purchased product is exchanged for a correct product of a lower price, Wondershare will not refund the price difference.
- 2) A customer refund request on complaint of credit card fraud/other unauthorized payment. Wondershare recommends the customer contacts the card issuer if there is any suspicion of fraud or unauthorized payment. As Wondershare cooperates with an independent payment platform, it's impossible to monitor authorization during payment. Once an order is processed and fulfilled, it can't be canceled. However, Wondershare will exchange the purchased product for one the customer would like.
- 3) A refund request claiming the failure to receive registration code within two hours of the order has been successful. Ordinarily, once an order has been validated, Wondershare's system will automatically send a registration e-mail within 1 hour. However, sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, email typo, etc. In this case, customers should visit the Wondershare Support Center to retrieve it —all queries will be responded to within 24hrs.
- 4) Purchase of a wrong product, which has already been followed by the purchase the correct product from another company.
- 5) Wondershare Product price differences between different regions or price differences between Wondershare and other companies.
- 6) A refund request for part of a bundle. Wondershare cooperates with a third party payment platform which does not support any partial refund within an order; whereas, Wondershare may refund the whole bundle after the customer has purchased the correct product separately within the purchased bundle's guarantee period.
- 7) A customer has a 'change of mind' after purchase.
- 1) A refund request due to technical trouble, with the customer refusing to cooperate with the Wondershare support team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the Wondershare support team.
- 2) A refund request for technical problems after the software has been updated, if the order exceeds the days guarantee period.
- 3) With regard to the software Wondershare Dr.Fone for iOS, transferring the recovered data back to the device is a value-added function. Its failure is not eligible for a refund. We provide technical support though.
Wondershare offers refunds for the following circumstances within the guidelines of its Money Back Guarantee.
- 1) Purchase of Extended Download Service (EDS), Registration Backup Service (RBS) or Download Insurance Service outside of product purchase, without knowing that they can be removed. In this case, we will help you contact payment platform to refund the cost of them.
- 2) A swap of a program would require you to purchase the proper one that you did not in the first place, and then the original program would be refunded back to you.
- 3) Purchase of the same product twice or purchase of two products with similar functions. In this case, Wondershare will refund one of the products for you or swap one program for another Wondershare product.
- 4) The customer does not receive their registration code within 24 hours of purchase, has failed to retrieve the registration code from the Wondershare Support Center, and has not received a timely response (within 24 hours) from the Wondershare Support Team after making contact. In this case, Wondershare will refund the customer's order if they have no need of the product in the future.
- 5) If following a technical fault the user purchased a different software product from another company to finish their task. Under these circumstances we can arrange to exchange the product or provide a full refund.
Software purchased has terminal technical problems, and no solution has been provided within 30 days. In this case, Wondershare will refund the purchase price if the customer doesn't want to wait for a future upgrade.
Once a refund is issued, the corresponding license will be deactivated. Please:
Download Version: Uninstall the software and remove it from your computer.
Disc Version: Destroy the disc, then uninstall the software from your computer.
Wondershare will issue refunds either to the credit card, bank, or PayPal account used in the purchase. Depending on the user's bank situation, refunds may take 48 to 72 hours to be credited.
Bank transfer refunds may only be made to accounts held at institutions from Spain or Mexico. We will not issue international transfers since this payment method is only available in these two countries. If the customer wishes and accepts the transfer fees, an account from a different country may be selected; however, we will only be able to transfer the funds to an account in Spain or Mexico. We recommend selecting a different payment method for international transactions: credit card, PayPal, DineroMail, etc.
If you believe you are qualified for a refund, you can submit refund request through https://support.wondershare.com/return_exchange.html.
If this can not solve your problem, please contact us by visiting https://support.wondershare.com/?showchat=1&fromchat=1#/contact to enter your issues. If it says "order is not found", please choose the "others" and click "skip" to create a ticket. Our support team will get back to you as soon as possible.
Timeframe for receiving refund
|Payment Method||Payment Platform||Refund processing time||Notes|
|PayPal||PayPal/Distribution platforms||Balance||Real-time, at least within 24H||
1. The refund processing time means the amount
of time it takes for a payment to post to your credit card/debit card account
after refund issued.
2. If you are using a Visa or MasterCard, the refund processing time depends on your issuing bank. Normally it will take 7-30 days. If you still don't receive the refund after 30 days, please contact our support team. We will track it down for you.
|Credit card||7-30 Days|
|Credit card||Oceanpay/Worldpay/Avangate/Ebanx||7-30 Days|
|Local payment||Sofortbanking||3-5 Days|
|Wepay||Host-to-host connection||Balance||Real-time, at least within 24H|
|Debit card/Credit card||1-7 Days|
|Alipay||Host-to-host connection||Balance||Real-time, at least within 24H|
|Debit card/Credit card||1-7 Days|
|linepay||Host-to-host connection||Real-time, at least within 24H|
|Japanese Convenience Store||3-7 Days|
|Bank transfer||3-7 Days|
If the refund request is approved, please allow 7-10 business days for our support team to get that completed for you.
If after that time period you have not received the refund, please contact our support team back so we can track it down for you, and get your funds where they belong.
According to our refund policy, if the original program was purchased within 30 days, you need to purchase the proper program that you did not in the first place. After you purchase the right program, please fill in both order IDs in https://support.wondershare.com/return_exchange.html, the original program would be refunded back to you.
However, if the original program is out of 30 days, we are unable to exchange the program for you or process the refund request.
If this cannot solve your problem, please contact us by visiting https://support.wondershare.com/?showchat=1&fromchat=1#/contact to enter your issues. If you do not have order number or it shows "order does not exist", please click "others"-"skip", then, you can go to the page to write your issues. Our support team will get back to you as soon as possible.
It may be renewed order for the software you bought before. As you did not cancel auto renewal service or failed to cancel it, you will get charged. If it is auto renewal order and within 30 days, we could arrange the refund.
Please send the order number form the invoice and license email to our Support Team via https://support.wondershare.com/#/home. If you pay via PayPal, please help send our support team your PayPal transaction ID and PayPal email. If you pay via credit card, please send our support team the following information:
- Full name of card holder.
- Payment date.
- The first 6 digits and the last 4 digits of credit card number.
- Please make a screenshot of card statement and attach the picture here. I will further check with you.
Please send your repeated order numbers for the same software and the screenshot of the receipt to our support Team via https://support.wondershare.com/?showchat=1&fromchat=1#/contact. Our Support Team will check and confirm back to you.