Recoverit Support Center
All our software can be run without licenses. This enables you to test if the software answers your needs and fulfill your expectations before you buy it.
Without licenses, the software will have some limitations. in most cases, if you can scan the files, you can recover them.
Please check our license policy in detail via https://support.wondershare.com/how-tos/what-is-your-license-policy.html.
1. According to the installation numbers of the license permits, the license can be divided into Single-User License and Multi-User License.
Installation of the product purchased under a Single-User Personal License is restricted to one single personal computer owned by or under control of the license.
No matter the reason, if the software has been registered more than 5 times, you will get the warning every time you use the software. Even if the software was registered on the same computer each time. To continue using the software, a new license needs to be purchased.
A multi-user license means that the license can be installed on the specified numbers of computers entirely within your family, organizations, and corporation within one particular specified location or on a network at a single site (e.g. office). Pricing for multi-user license depends on the number of end-users the license will support.
2. According to the purpose of the use, the license can be divided into Personal License, Academic License, and Commercial License.
For Personal Use: With Personal License, you can use the product in a business, academic, or government environment and you can only intend to use it for private or employment use exactly on the licensed computers. We do not permit you to sell, distribute or undertake other activities with the software or any output from the software and do not authorize you to undertake any other activities to generate revenue directly from the output of the software.
For Academic Use: With Academic License, we offer discounts to a student or employees at schools or non-profit or government-run institutions for academic, research, instructional, administrative, and charity use. Commercial use is prohibited.
For Commercial Use: With Commercial License, a person can use the product in a business, academic, or government environment. They are free from the restrictions of using the output of the software for commercial uses, such as selling, distributing, or other activities with to generate revenue directly from the output of the software.
Reseller Discount We welcome the opportunity to work with resellers and guarantee the best prices for them. To request a reseller discount, you can contact us to submit a ticket.
3. According to the duration of the license that can be used, the license can be divided into a One-Month License One-Year License and a Perpetual License.
One-Month License: One-Month License allows you to use this license for one month and after that, you can renew if you want. One-Year License: One-Year License allows you to use this license for one year and after that, you can renew if you want. The payment(Swreg, Avangate, or Paypal) will send you an email 7 days in advance to warn that the order is going to be expired 7days in advance. The e-mail will also provide instructions about how to turn off the "Automatic Renewal Service".
SWREG: You can visit the Cancel Subscription link at SWREG customer support: https://www.cardquery.com, and clicking on "I want to cancel my recurring payment."
Regnow: You can visit the link at https://admin.mycommerce.com/app/cs/lookup and input the order information. Click the order ID and you can cancel the recurring payment.
Avangate: You can stop the payments simply by logging in to Avangate myAccount, going to the "My Products" area, and clicking "Stop automatic license renewal" beneath each product that has this option enabled.
Paypal: How to cancel a recurring payment (https://www.paypal.com/selfhelp/article/FAQ1067) Call PayPal (https://www.paypal.com/selfhelp/contact/call)
Perpetual License: With Perpetual License, you can use the current version forever and will get free minor updates on current version. However, this plan does not include upgrades to future major versions of the software such as Recoverit 10 to Recoverit 11.
4. According to the device numbers of the license permits, the license can be divided into 1-5 devices and Multi-device.
1-5 Devices Installation of the product purchased under a 1-5 Devices is restricted to one single personal computer and 5 devices. No matter the reason, if the software has been used for more than 5 devices, you will get the warning every time you use the software.
Multi-devices Installation of the product purchased under Multi-devices is restricted to one single personal computer and multiple devices. e.g. If you buy a Personal License (30 Devices), you can install the program on 1 PC for at most 30 devices. No matter the reason, if the software has been used for more than 30 devices, you will get the warning every time you use the software.
The single-user personal license can be only used on one device(PC or Mac). The Technician license can be used on unlimited devices. It depends on the license type you bought. You can check our license policy to check details via https://support.wondershare.com/how-tos/what-is-your-license-policy.html.
According to our refund policy, if the original program was purchased within 30 days, you need to purchase the proper program that you did not in the first place. After you purchase the right program, please fill in both order IDs in https://support.wondershare.com/return_exchange.html, the original program would be refunded back to you. However, if the original program is out of 30 days, we are unable to exchange the program for you or process the refund request. If this cannot solve your problem, please contact us by visiting https://support.wondershare.com/?showchat=1&fromchat=1#/contact to enter your issues. If you do not have an order number or it shows ‘order does not exist’, please click ‘others’-‘skip’, then, you can go to the page to write your issues. Our support team will get back to you as soon as possible.
With Commercial License, a person can use the product in a business, academic, or government environment. They are free from the restrictions of using the output of the software for commercial uses, such as selling, distributing, or other activities to generate revenue directly from the output of the software. If your videos are for-profit or business purposes, you will need to purchase a business license. All of the built-in music cannot be used for business use even though you purchase a business license. More info you can check https://support.wondershare.com/how-tos/what-is-your-license-policy.html
An unlimited license is Billed annually. And when the license is expired and you cancel the renewal service, you cannot use Recoverit anymore.