Recoverit Support Center

Download Now Download Now
Home / Support Center / Purchase Issues

Having trouble completing a purchase? Purchase attempts can fail for a variety of reasons: please have a look at some of the most common issues that can happen, when attempting to purchase on

You can buy the license via

We can support PayPal and credit card payment. You can check all payment methods after you add the software to the cart. We only support Website payment. Thanks for your understanding.

Please try different browsers, different networks, or use another computer to place an order if you are unable to add the program to the shopping cart.

The website may be blocked by some network operators.

If there is any issue while processing the payment, please change different credit cards or try to use your PayPal to place an order. Hope it can help you out. If it still can not work, please help contact with our Support Team via

Download Insurance is for downloading the full installer, not just the downloader on our website. For only USD 4.95 you will be able to download your files for 24 months, in case you need to reinstall the products.

After this period, you can always download the program from our website directly. On the web, please enter your email or order number and click the submit button, you will be able to download the full installer of your program.

If you don’t like it, you can remove it in the shopping cart by clicking the trash button. If you want to buy download insurance after you bought the software. Sorry to tell you that it cannot be paid separately.

Wondershare charges taxes for European Union countries(VAT), United Kingdom(VAT), Australia(GST), Japan(JCT), and some states of the USA(Sales Tax).

1. Please refer to the latest changes in laws and regulations on the European Commission's official site. Starting January 1, 2017, European Union tax law changes apply to non-resident sellers of electronic services or digitally downloadable products/services.

2. You can find the latest changes in laws and regulations in Australia. Starting July 1, 2017, a new law applying GST to international sales of services and digital products applied in Australia.

3. You can find the changes in laws and regulations back in 2015 in Japan.

4. You can find the latest news about USA sales tax for remote sellers.

To be compliant with these legal requirements, Wondershare will start to collect a Value Added Tax (VAT) and Sales Tax for all sales to shoppers in these areas. We collect the VAT/Sales Tax based on the different tax rate of each area/country and then remit the collected tax to the proper tax authority.

And please note that Wondershare now has legal tax IDs registered in these countries and regions. Going forward, any transaction in EU/ United Kingdom/ Japan/ Australia/ USA will be charged VAT/Sales Tax regardless of exemption status. Unfortunately, we are unable to refund VAT/Sales Tax from an order that has already been processed. You will need to obtain a VAT/Sales Tax refund through your tax authority.

Our VAT number is registered from VAT-MOSS(VAT Mini One Stop Shop) scheme, which is supplied by the UK government. Please refer to the following site for more details about VAT-MOSS:

If you are a business customer, you are eligible to get a VAT refund. Here's how.

A business customer can request a VAT refund by providing a valid VAT ID to the Wondershare customer support team. Alternatively, the customer could contact our sales team for a business quotation before making a purchase. Such business quotation is always VAT excluded.-Renew the Order

We are now working on a self-service invoice lookup. It's not available yet. Please contact our support team via for an invoice. But if your order starts with AG,3, and U, you can get the invoice via the below steps.


Your order was paid via Avangate which is our payment partner. You should receive the order receipt immediately after payment to Avangate. If not, please write to Avangate support to request the receipt:


If your purchase was made through the Swreg payment platform, you can retrieve your invoice from the following link:

Regnow (3)

If your purchase was made through the Regnow payment platform, you can retrieve your invoice from the following link:

If this cannot solve your problem, please contact us by visiting to enter your issues. Our support team will get back to you as soon as possible.

Sorry. We do not have a discount. You can check the price via Recoverit Store. If you buy the Windows license and change the computer to MAC, you can get a discount from our support team to buy the MAC version via Vice versa.

Get Edu/NPO Discount

If you need to get the educational/non-profit price and your email ends with "edu" or "org", please get a discount via And please add notes to let us know MAC license or Windows license you need It takes time for us to check and come back to you, please help wait with patience. If your email does not end with "edu" or "org”, please send the photo of your student ID card or working ID card or any other certificate to our support team. You can contact the support team by visiting to enter your issues. Our support team will get back to you as soon as possible.

Coupon Code Cannot Use

Please read details about how to use the coupon code and what software you can use it. If you can not use it, it may be caused by that the code can not be used on that software

Our coupon code has a period of validity and is various from products. You need to check if the code is still valid and if it can be used for the software you want to purchase. If you still have a problem, please contact our Support team for help.

Usually, the invoice will be sent to customers after online payment is made. If you have not received the invoice, please use the link below to get your invoice on your own.

If you need to update your Title, Address, or the VAT number on the invoice, please visit this link to update your invoice on your own: If you need to update any other information on your invoice, please contact our Support Team for further assistance.

If you have purchased Recoverit before, you can upgrade it to Recoverit 10 directly in the software or download the latest installer and install it.