How to Fix Laptop Keep Crashing When Watching Videos

How to Fix Laptop Keep Crashing When Watching Videos

Does your laptop keeps crashing whenever you are watching a video? This error certainly takes the cherishment of the video away. No worries, after reading this guide you can enjoy any video without the laptop getting crashed.

Jul 18, 2020 • Filed to: Windows Computer Solutions • Proven solutions

Q: How to fix laptop keep crashing when watching videos?
“My laptop is giving me a headache from the last few days, it keeps on crashing whenever I open YouTube. I’m taking classes on internet and in these days its nearly impossible for me to continue with my course. I have no clue that why YouTube keeps freezing every time I open up a video. An error pops up that Laptop has crashed. I’m lost and I don’t have any solution to get me out of this disastrous situation. Secondly, I’m really interested in knowing the culprits behind this issue.”

There is no denying the fact that interruption between a video lecture is the worst thing for a virtual education student. The good part is that this issue is totally solvable, you just need to know all the finest methods to solve this problem. Luckily, all the fixes are present in this guide, following with some major causes of this issue too. You just need to read this guide with great concern to completely fix the issue of YouTube freezing and laptop showing the crashed error.

Part 1: Why does my computer keep stopping when watching videos?

As you know, no issue occurs without a back story. The best way to diagnose a problem is to look at the back story of the issue. looking at the reasons of the dilemma will make you vigilant in future. Every person has a different scenario, still here are some of the common causes of the issue of laptop getting crashed;

A browser or any other software on the laptop can’t run properly if all the necessary hardware components aren’t there. If the graphics card isn’t compatible with any of your web browser, you are likely to face this issue.

The invasion of any virus can abrupt your laptop and can cause the windows file system or user profile to be corrupted which may result in crashing of the laptop while playing a video.

There are services on the PC that are kept disabled but when unnecessary services are disabled on your computer, this issue might become your fate.

Software conflicts literally mean when one two software’s can’t run on a single PC, or when any two programs compete for the same resources. The software conflict is one of the primary reasons behind the occurrence on this error on laptop.

Part 2: How to fix laptop keep crashing when watching videos?

Now that you have known the causes of laptop crashing when watching videos, it is time for you to know the actual methods to solve the issue. There is no particular solution for this problem, so you are free to try all of the methods which suits your scenario the most. Most people don’t tend to follow the steps properly and end up creating ten more problems for them. If you want to fix the issue immediately, just follow these troubleshooting methods carefully;

Method 1: Run the Video Playback troubleshooter

The first and foremost solution is to check the windows update. To do so, you need to utilize the windows 10 built-in troubleshooter to determine if the issue persists with the update or something else. Video playback troubleshoot is remarkable enough to check and fix the issues by its own, follow the steps to use this utility;

Step 1: first open control panel on your windows 10.

Step 2: Now, you need to change the option of “view by” to “larger icon” and click on “troubleshooting”> click “view all” on the left panel and then run “video playback”

windows video back player

Step 3: let the process complete, then restart the computer and see if the issue still exists.

Method 2: Re-install or update video flash player

Most of the time the simplest solution is to re-install or update a particular software before sliding to complex fixes of any problem. You can just re-install the flash player or can check the latest update of it. If it’s not updated, do it immediately. This may solve your problem in a really short period of time.

Method 3: Update drivers of display adapter

Updating drivers is essential for smooth performance of laptop, make sure that your drivers are updated, specially display drivers. If the drivers of display adapter aren’t update, follow the steps to update them and tackle the issue;

Step 1: firstly, press “Windows key + X” and click device manager.

Step 2: Furthermore, click on the option of “display adapter” and select the graphic card.

Step 3: Now, right-click on the graphic card and select update driver.

update drive display adapter

Step 4: Lastly, the update driver wizard will launch and after a while the drivers will be updated for the selected device.

Step 5: once the drivers are updated, restart your laptop and see if YouTube video still freezes.

Method 4: Disable Hardware Acceleration

As mentioned above, this issue can occur when the compatibility is poor between web page and the graphic card. In this scenario, YouTube crashes to blue screen which surely disturbs your video. If you’ve applied all the above solution and still stuck on this problem, try disabling hardware acceleration for your videos. You can do this by following these quick and easy steps, the steps are different for these three browsers;

For chrome users

Step 1: Open google chrome on your laptop.

Step 2: click the three dots on the top right corner and select “settings”

chrome disable hardware acceleration

Step 3: After that, select “show advanced settings” > “find systems” and then uncheck “use hardware acceleration when available” box.

For Firefox users

Step 1: Open Firefox on your laptop.

Step 2: Same as chrome, click the three-dot icon on top right corner and select “options”

Step 3: Now, select “advanced” and under general tab uncheck “use hardware acceleration when available” box.

For Edge users

Step 1: Open Edge on your laptop.

Step 2: In this, go to control panel and select “internet options” > “advanced”

Step 3: In the last step, untick the “user software rendering instead of GPU rendering” box.

Method 6: Boot computer in clean boot

If you’ve perfectly applied all the above methods in your situation and still the issue is stubborn enough to still exist. Still, no need to worry. The crashing of laptop while playing a video might be because of the third-party applications and programs installed in your laptop. So, to get out of this problematic situation you can carefully follow these steps;

Step 1: first of all, you need to sign into your laptop as administrator.

Step 2: Now, type “msconfig” in the search bar, and then click “system configuration”

performe cleann boot 01

Step 3: click the “service” tab in the dialog opened on the screen. Furthermore, tick “hide all Microsoft services” and then select “disable all”

Step 4: after that, click the “start-up” tab and then select “open task manager”

perform clean boot 02

Step 5: In the last step, choose each of the startup item in task manager and select “disable”, lastly select “OK” and close task manager.

Step 6: restart your computer in clean boot environment and see if the laptop still crashes while watching a video.


People everywhere in the world watch videos on their laptops and computers, its understandable that issues like this can disturb the normality of the laptop as well as your daily routine. So, checking your laptop’s updates are the most significant thing to do. Which most of the people ignore and end up in this situation. All the methods mentioned above in the guide are satisfactory depending on the situation of every individual. Before trying any of the methods, one must know the cause of their problem. The causes mentioned above are the most common reasons reported by the laptop users. Following every step with immense focus is the key to quick and complete solutions of every problem.

David Darlington

staff Editor

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