Outlook Not Receiving Emails But Can Send: Let's Fix It!

Is your Microsoft Outlook not receiving emails? Fix it right away as this in-depth guide has listed every possible solution for Outlook not receiving emails.

Nov 13,2019 • Filed to: Recover & Repair Emails • Proven solutions

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Q: Why am I not receiving emails in Outlook?

“There is some serious issue with my Outlook account. I can send emails to others but can’t receive them instead. Can someone tell me how to fix this Outlook not receiving emails issue?”

Outlook is one of the most popular email servers and management applications out there that is owned by Microsoft. Needless to say, it is extremely popular since it provides such a reliable and efficient support. Though, there are times when users often suffer from unwanted issues related to their Outlook account. For instance, the Outlook app not receiving emails is one of these issues that can be caused by several factors. In this guide, we will teach you what can cause this problem and how to fix Outlook not receiving emails in different ways.

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Part 1: Why Outlook Does Not Receive Emails

A lot of times, while working on Outlook, users discover that they are not able to receive emails sent by others. Before we discuss ways to fix Outlook 365 not receiving emails, let’s quickly consider what could have caused this issue to begin with.


Part 2: How to Fix “Outlook Not Receiving Emails But Can Send”

As you can see, there could be all kinds of reasons for not receiving emails in Outlook 2016 or any other version. Without much ado, let’s get to know about some recommended ways to fix Outlook not receiving emails issue.

Fix 1: Check the Junk Folder

Before you take any drastic measure, make sure that you have checked the Junk folder in Outlook. Chances are that you could have got the email, but Outlook marked it as junk instead. Just open the email, go to its Actions > Junk Email and mark it as non-junk. This will move the email to your inbox and would make sure the same action won’t take place for the respective email id again.

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Fix 2: Check the internet connection and Outlook service

Chances are that there could be a problem with your system’s internet connection. Therefore, you can restart your computer and make sure it is connected to a stable connection. Also, Outlook’s service might be down currently as well. Simply go to Outlook’s Service Status page and check its current status. If it is marked red, then it means Outlook is not available presently.

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 Fix 3: Check if your Inbox is Full

Needless to say, if your inbox is full and does not have enough free space, then Outlook would not receive emails. To fix this, you can just go to the Junk, Inbox, or any other folder and delete all the unwanted mails. You can also try the Sweep feature on Outlook, which would automatically delete old emails from a sender.

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Fix 4: Move emails from the Other Folder

The new versions of Outlook inbox have two default folders – Focused and Other. It automatically prioritizes our important mails in the Focused folder. If you think that Outlook 2016 not receiving emails, then check the Other folder. Some emails might be present in the Other folder instead. Simply select them, go to the “Move” feature and choose to move it to the focused folder. You can also choose to always move the emails from this sender to the focused folder.

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Fix 5: Reset the Inbox Filter

To make it easier for us to prioritize our emails, Outlook lets us set different filters on the Inbox. Though, chances are that you could have set a filter on Inbox before and might not remember it now. To fix the Outlook 2007/2010/2016 not receiving emails, just go to your Outlook’s inbox filters and remove any unwanted option here. Also, go to Filter > Sort by and choose to sort it by date. In this way, you can see all the recent mails that could have been blocked by the filter.

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Fix 6: Check the Blocked Users List

If you have added the particular user to Outlook’s blocked user’s list, then you won’t be able to receive any email from them. Sometimes, we add someone to the block list and forget it afterward. To cross this scenario, just go to Outlook’s Settings > Mail > Junk email. This will display a list of all the email ids that are blocked by you. Just click on the adjacent delete button to remove them from your blocked user’s list.

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Fix 7: Get rid of Outlook Rules

One of the best things about Outlook is that it lets us create strict rules for the incoming and outgoing messages. Though, if you have set any strict rule, then it can cause issues like Outlook not receiving emails. To fix this, just go to Outlook’s Settings > Mail > Rules and click on the trash icon to delete any existing rule.

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Fix 8: Clear multiple connected accounts

By default, Outlook lets us connect a maximum of 20 email accounts in one place. Though, if you have connected multiple accounts, then it can block certain emails and cause Microsoft Outlook not receiving emails error. We recommend going to the Accounts > Connected Accounts section to view the list of the linked account. From here, you can remove any email account that is no longer active.

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Fix 9: Is your Account blocked?

Sometimes, due to suspicious activity or security reasons, Microsoft ends up blocking an Outlook account. You can just visit your Outlook account online and check if it is still working. To unblock it, you can just send an authentication code to your phone number and verify it on Outlook.

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Fix 10: Check the Automatic Refresh option

Just like every other email server, Outlook also refreshes the folder automatically in the background. Though, if you are not receiving emails in Outlook 2016, then make sure this option is enabled. Just go to the Send/Receive Group settings and turn on the automatic refresh option here. You can also change its frequency from here to a suitable time like 2-5 minutes.

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Fix 11: Verify the Account Settings

While setting up your account, chances are that you could have entered incorrect details. To verify this, go to the account settings or choose to add your account again. Make sure that the email id and the password are correct. Also, the IMAP/POP and the SMTP settings should be correct to receive/send the Outlook emails properly.

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Fix 12: Disable any anti-virus or firewall application

Sometimes, a firewall or anti-malware app can also block certain network connections. To fix this, you can just disable the firewall settings on the system or uninstall any suspicious application on your own. Apart from that, if there is any recent plugin that you have added on Outlook, then consider removing it as well.


Part 3: Tips for Using Outlook and Protecting Emails

By now, you would certainly be able to fix the Outlook not receiving emails issue by following the above-mentioned suggestions. Furthermore, consider following these tips to protect your emails and use Outlook like a pro.

To protect your email account, make sure the two-factor authentication feature is enabled. In this way, every time someone tries to access your account, they would have to verify it by entering a one-time generated code. The code would be sent to your phone and thus it will minimize the chances of getting your account hacked.

Outlook lets us add some trusted devices on which we can simply log-in without entering the authentication code all the time. Just go to your account’s security settings and make sure that only reliable devices are added here.

Make sure that you have a secure alphanumeric password for your Outlook account. Also, consider changing the password of your account in every few months to ensure that it won’t be leaked.

Since Outlook stores all the data on the local storage, you can consider saving it beforehand. You can simply maintain a second copy of your PST files and save them to another location. If the files are deleted, then you can always use Recoverit Data Recovery by Wondershare to extract the lost Outlook emails.

In case if the Outlook PST files are corrupted, then you can use Stellar Phoenix Outlook PST Repair software. The professional tool can fix all kinds of PST files, damaged under different scenarios. The tool will maintain the integrity of the Outlook data and won’t access your email content in the process. Since it has a user-friendly interface, you can just follow a click-through process to repair your PST files easily.

There you go! After reading this extensive guide on how to fix Outlook not receiving emails, you would be able to fix this issue. As you can see, there can be all kinds of triggers and problems causing Outlook 365 not receiving emails. Though, to make your job easier, we have listed several quick and smart techniques to fix this situation. Furthermore, if you have any other solution that we have missed, then feel free to let us know about it in the comments. Also, consider sharing this guide with your friends and teach them how to fix Microsoft Outlook not receiving emails problem too.

Amy Dennis

staff Editor

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