May 07, 2025 • Filed to: Recover Files • Proven solutions
You are not alone!! Lots of Windows 10/11 users come across this very common error. No matter what causes this error, there are ways that can help you fix the folder is empty but contains files issue. In this post, we will help you first understand this issue. Along with that, we will walk you through all the possible solutions you can try to resolve the issue where the system shows the folder is empty that files are there on Windows 10/11.
How maddening! The folder shows no files though they still exist. I moved all of my photos the other day from my external storage device to PC and stored them in a folder on hard drive D. Unfortunately, today, when I open the folder, nothing exists there. I am certain that all data has been transferred successfully without any problem, though I lost them. The more annoying thing is that I didn’t have a backup. In such scenarios, what should I do to fix this error and get back my files?”
Does this situation sound very familiar to you? Seeing hard drive not showing files though they still exist just like in the picture below?
And the catch is that the folder shows size.
After knowing all the possible causes for the problem, it is time for you to get familiar with all troubleshooting methods you can try to fix folder shows empty but files are there.
If it’s about the external hard drive not showing files though they still exist, then the USB port could be the culprit. In such cases, you can try two following things:
If nothing changes, try rebooting your system. If these simple tricks are of no help to you, no worries! Proceed to the next solutions.
It could be possible that files are just hidden. Fortunately, Microsoft gives a comprehensive guide to assist its users on how to show hidden files in every Windows version. Indeed, there is a minor difference in performing this operation for each version. However, the basic process is the same, i.e., locating the unhiding option within the File Explorer.
Here’s how to unhide files to fix this folder is empty Windows 10/11 problem:
In case the above method is of no help to you fix folder shows empty but files are there on Windows 10/11, there is an advanced way to show hidden files. And it is through the command line.
If nothing above words to help you fix the problem that this folder is empty Windows 10/11, then use Wondershare Recoverit software. It can help you recover hidden files and data in an empty folder with ease. You will be able to rescue all kinds of deleted, hidden, or lost files, including images, videos, documents, audios, and more.
Here’s how to recover hidden files in an empty folder using Recoverit:
Step 1: Choose a location
Run the software and select a location (hard drive folder) that you would like to scan for hidden files. After that, click the “Scan” button.
Step 2: Scan the location
Recoverit will scan your selected folder to locate the hidden, deleted, or lost files.
Step 3: Recover hidden files
After the successful scan, you will be allowed to preview the recoverable files. Finally, choose the one you want to rescue and hit the “Recover” button.
Maybe the problem that hard drive not showing files though they still exist might occur due to errors on your hard drive. You can easily troubleshoot this problem by simply checking the drive for errors.
After performing the error checking option, launch the file explorer and see whether the problem of the folder is empty but contains files is gone or not. Keep in mind that you can also perform this method for your external hard drives.
Hardware and drive troubleshooter is an in-built Windows utility that comes in handy to fix command system issues and errors. This feature is capable of detected hardware and device changes and tries to resolve hardware and device issues.
Here’s how to run a Hardware and Devices troubleshooter in Windows 10/11:
After the successful reboot, this method will probably fix the problem that internal or external hard drive not showing files though they still exist.
This problem indicates a hidden attribute, implying that you have hidden the files and unable to view them in the folder. That’s why the folder shows empty but has size.
There could be a number of reasons for this issue, which include:
Nevertheless, there is no need to fret. Just have patience and do not try to write any new data on your Windows PC. In the next part, we have provided effective solutions to fix this folder is empty but files are there Windows 10/11 issue.
It is common to encounter folder is empty but contains files problem on Windows 10/11. With the solutions mentioned here, you may be able to come out of this issue. In case you do not want to take the risk of losing your important hidden files, we recommend using Recoverit. With this powerful data recovery solution, you can rescue all of your hidden folder contents.
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Theo Lucia
chief Editor