Can’t Play Video on Android Phone? Get Video Fixes Here

Are you getting the message - can’t play video on android phone or video cannot be played while trying to play the recorded or downloaded video? If yes, then read on to know the different ways of fixing the problem.

Jan 13,2020 • Filed to: Photo/Video/Audio Solutions • Proven solutions

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In this digital world, Android phones have become a handy way of capturing videos and watching your special moments or online videos. But while playing those videos, have you got the message – can’t play video on android phone or video cannot be played?

The error message can cause lots of frustration, especially when the video is of a special occasion or very important for you. Are you facing the same situation? This article will give you solutions for fixing the issue. You will also learn why the videos cannot be played on your Android phone.

Part 1: Why video files could not be played on Android

While playing the recorded or online video on your Android phone, various times, you come across the error that file could not be played on android device. There can be numerous reasons for this error. Before learning the different ways of fixing the issue, let us first learn the reasons that cause the error.

Reasons that stop videos from playing:


Part 2: How Can I Play Videos on Android Phone

When you record videos or download some of the videos from the internet to watch later, they get stored in your phone’s memory. You can watch them at your preferable time, anywhere with the following steps:

Step 1- Open the app menu of your android phone and click on the gallery

The gallery allows you to browse and view all the stored media. Some android devices can even have video apps. If you also have it on your phone, then you can click on the video app to browse and play the stored videos.

gallery app highlighted in apps

Step 2 – Open the video and click on the play button

If this is the first time when you are playing video on your phone, then the media player can ask for request access. Click on “OK” or “Allow” to enjoy watching the video.

play button on the video screen

You can even pause the video in-between by clicking on the two horizontal lines, appearing on the video screen.

pause button on the video screen


Part 3: How to Fix Corrupted Videos That Can’t Play on Android

Whether you want to relax or waiting for someone, the Android phone provides you the ease to play and watch videos anytime. But at these times when you come across the message- can’t play video on android phone, nothing can be more annoying at that time. If you are facing the same problem, these solutions can help you out.

Solution 1 – Check SD Card

If you are unable to play videos saved on the SD card of your device, ensure, your SD card is not loose and is correctly inserted in your phone. So, check the SD card and make sure it is locked in its place.

inserting SD card in the phone

Solution 2 – Boot Your Android Phone in Safe Mode

When you boot your phone in the safe mode, you cannot access your downloaded apps. It can help you play videos without any difficulty. Here are the detailed steps for you.

Step 1 – Power off your phone by holding the “Power” button.

power off option on the mobile screen

Step 2- Hold the power button and on seeing the logo press the volume button till your phone reboots.

Step 3- You can see a “Safe Mode” badge at the bottom of the screen. This indicates that the device is running in safe mode now.

safe mode on the mobile screen

Solution 3 – Update Operating System

If your Android phone is not having the latest operating system, it can also be the cause of the problem. You can fix it with the following steps:

Step 1 – Connect your device with the internet and reach “system updates” with the following path.

Settings -> About device -> System updates

Step 2- Check for updates. Download and install, if any of the updates are available.

android software updates details on the mobile screen

Note- Before updating your operating system, it is recommended to backup your device – contacts, videos, photos, and other important information. Though updating the operating system would not cause data loss, any technical issue during the completion of the process can lead to corruption or loss of data. But if you have a backup, you are ready for such situations.

Solution 4 – Clear Cache

When you use applications, the app cache starts storing files that it can refer to later. Where cache reduces the loading time, sometimes clearing it also becomes necessary. Doing so can resolve the number of issues like - can’t play video on android phone errors, that are resultant of corrupted cache data. Proceed with the following steps:

Step 1- Open Settings and click on Storage. If you are using Android Orea or an earlier version, then you can look it in the App Manager Settings page.

app in settings page

Step 2- Go to apps to view the list of installed apps. Now clear the cache of the required app.

clear cache option in apps info

By clearing the cache, you are not deleting the saved game or any logins. But if you want to clear the storage entirely, then you can select the “clear storage” button. It will delete all the data of the specific application-username, password, etc.

If the video is not playing because of some corrupted cache data, then clearing the cache will surely solve the issue.

Solution 5 – Uninstall Insecure or Untrusted Apps

Apps from unknown sources can also disrupt the normal functioning of your phone. Uninstall them with the following steps:

Step 1- Boot your phone into safe mode

Follow the steps discussed above in the second solution

Step 2- Uninstall application

Go to Settings -> Apps -> Downloaded

opening apps in safe mode

Step 3- Look for untrusted Apps and uninstall them

uninstall option highlighted in application info

You can even prevent the installation of third-party apps from unknown sources, by disabling the option. Follow the following path to uncheck unknown sources:

Settings -> Security Settings -> Device Administration -> Unknown Sources

Once you unchecked the unknown sources, you can only download applications from the Google play store.

Solution 6 – Reset App Preferences of Your Device

Reset the app preferences to select the video player in which you want to play videos. This can also resolve the issue.

Step 1- Go to the application manager or apps through the settings option of your phone.

application manager in more option

Step 2- Click on the Reset app preferences from the three dots that are on the top corner.

reset app preferences in apps

Solution 7 – Factory Reset Your Android Phone

You can even reset all the settings of your phone, with the factory data reset. It will erase all the settings and data stored on your phone. But make sure you are taking backup of your device before performing this step.

Step - Go to settings and look for backup and reset

factory data reset to reset the phone

Select factory data reset from the available options. It will erase all the data and then reboot your device. Now restore the data from the backup and try playing the required video.

Solution 8 - Wondershare Video Repair

Are you not able to play your videos with the above-discussed solutions? Don’t worry! Wondershare Video Repair is the best software that can easily fix your corrupted videos. Whether you have lost the complete video or part of it, this ultimate software can fix all. It can repair all the damaged, broken, and corrupted files whenever you get the message - can’t play video on android phone. The software is compatible with various formats - MOV, AVI, FLV, MP4, M4V, MKV, MTS, M2TS, 3GP.

Resolve the issue with these three quick steps.

Step 1 – Import videos to laptop or computer

To begin the repair process, first, you need to transfer the corrupted or damaged video to your laptop or computer. You can link your phone to the laptop or computer with the help of a USB cable. When prompted, allow access and browse your phone through the computer. Now, copy the required video from the phone and paste them on your laptop or desktop.

Step 2 – Repair Video

Download the Wondershare Video Repair software on your computer and launch it to begin the repair process. For both Windows and Mac users, video repair steps remain the same.

Step 1 – Add Corrupted Video

Begin adding corrupted videos with any of these options – “add video and start repairing” or “add” button.

option to add videos

You can see the detailed information about the video now. It includes the file name, path, size, date, and operation.

information about the video file

Step 2 – Repair Video

The repair process begins immediately when you click on the “Repair” button. Once it completes, a pop-up window allows you to preview and save your video. Save it by clicking on OK.

preview and save video

advanced repair

Advanced repair uses sample video for the repair process. So, add a sample video that is from the same device and is also of the same format as that of the corrupted video.

adding sample video

Step 3 – Save Video

When your required video is repaired video, you can add tags, name it, and save it at the required location.

save the video to the preferred location

Your corrupted video is now fixed. You can enjoy watching it now. The Wondershare Video Repair software is capable of fixing videos of any size and format. So the next time when you come across such a situation, resolve it quickly with Wondershare Video Repair software.


Part 4: How to Ensure Video Can Play on Android Phone

To make sure that your recorded or downloaded video play’s on your Android Phone. Make sure:

Closing Words

Do not let the frustration of not playing videos ruin your enjoyment. Whenever you feel like you have lost your important videos, try the above-discussed solutions. Wondershare Video Repair will never let you miss any of your stored videos of your phone. When you get the error – can’t play video on Android phone follow the detailed steps discussed in this article and regain your corrupted video again in no time.

Eleanor Reed

staff Editor

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