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Item Is Unplayable Please Reacquire the Content [Solved]

Wondershare Recoverit Authors

Jul 17, 2024 • Filed to: Photo/Video/Audio Solutions • Proven solutions

I have been trying to play my MP4 video files in Windows 10, but I am getting an error code 0xc00d36e5. I have tried various solutions but none fixed the problem. Please, any suggestion on how I can resolve this issue.

A video error saying the item is unplayable is a common problem for users with Windows 10. When you see pop up messages, such as an item is unplayable please reacquire the content, it simply means you can't play your videos in Windows. If you're stuck with this error code 0xc00d36e5, don't panic because this article will show you easy solutions to fix this problem and make your videos playable again.

Part 1. What Is Error 0xc00d36e5 - Can't Play. Item Is Unplayable

Before you consider the right solution to fix the item is unplayable, you need to understand what might be causing this error in the first place. In this way, you can avoid having the same experiences when you try to play your video files again.

1. How the Item Unplayable Error Shows

You will be forgiven if you get worried when an error item is unplayable please reacquire the content prompts out on your screen while trying to play your favorite videos. This is a fault code and it happens when you attempt to play your videos in Windows Media Player. Thankfully, you can fix this error code. Item is unplayable error can also occur in other Windows versions like Windows 7 and Windows 8.1.

2. Why the 0xc00d36e5 Error Code Appears

Error code 0xc00d36e5 can be caused by various factors. Below are some of the reasons why this problem happens:

Part 2. Acquire 6 Ways to Fix Video Error 0xc00d36e5: Item Is Unplayable

Sometimes life tends to bring unpleasant surprises like realizing that you cannot play your video files in Windows media player because of this error code 0xc00d36e5. The good news is that you can use any of the below solutions to fix this problem and play your videos again.

Solution 1. Play Video with Another Media Player

The reason why Item is the unplayable error that appears can be because your video file is not compatible with the current media player. You see, it's not all the video formats that can play properly in Windows Media Player. In other words, Windows Media Player supports a few varieties of video file formats.

use another media player

Therefore, try to use another media player, such as VLC Media Player, and see if it works out. The VLC Media Player supports a wide range of video file formats, it can likely play a couple of video formats that Windows Media Player fails to play. If you don't have an alternative media player, then you can download it online.

Solution 2. Fix Corrupted Video Files with Wondershare Repairit

The video files you are trying to play may be corrupt or damaged. This is because the fault code 0xc00d36e5 can appear if your video files are corrupt. If this is the case, perhaps your best option is to use a professional video repair software like the Wondershare Repairit Video Repair software.

Want to know the best part about using the Wondershare Video Repair tool? Well, this software can repair corrupt videos due to various causes, such as improper download, virus attacks, change in video format, and computer system crash.

With its user-friendly interface and no limitations on the size of video files for repair, you can have peace of mind knowing that you can restore all your corrupt or damaged video files. That said, here are more Wondershare Video Repair software features:

Keep in mind that the Wondershare Video Repair software features two repair modes, the quick repair mode and the advanced repair mode. You can use the quick repair mode to handle simple errors while the advanced repair mode is designed for complex errors. Below are simple steps you can use to repair your corrupt or damaged video file:

Step 1. Add corrupted video

Firstly, you need to launch Wondershare Video Repair software and add the video on the home screen. Here are the two ways you can add the corrupted videos:

add your video files with item is unplayable

Step 2. Repair corrupted videos

When you have loaded the corrupted video(s), you can click on the Repair button to continue. When the repair is done, you will see a pop-up window telling you to save and preview the repaired video. Then click on the OK button to save.

start fixing video with video files with item is unplayable

Step 3. Preview the repaired video

You can preview the repaired video by clicking on the triangle. This allows you to see if the repair was effective so that you can save it.

preview and save the repaired videos

Step 4. Add sample video

This method is designed to repair severely corrupted video files. You can start by choosing Advanced Repair. Then click on the folder icon so you can add a sample video to repair. The sample video is a video that was created by the same device and has the same format as the corrupted video. Hence, the software will use the information from the sample video to repair the corrupted video.

add a sample video to repair corrupted files

Next, click on the Repair button. You will see an option to save the repaired video before you continue with the advanced repair. This is because Advanced Repair doesn't save the repaired video automatically. So click on Yes or No depending on your choice.

Step 5. Save the repaired video

When asked, choose Save and then select the destination path. It's recommended to choose a different location from the original to prevent corruption from happening again.

save videos to any destination

Solution 3. Fix Not Playing Videos with VLC Player

VLC Media Player is not only known for supporting video files of many formats. Instead, this media player can fix video playback problems, such as the 0xc00d36e5 code error. To resolve this problem, take the following steps:

install vlc media player

Solution 4. Change Computer Settings

There is also a good chance that the 0xc00d36e5 error code is appearing because of your computer settings. Hence, you can try to fix this problem by changing your video settings. Do the following to resolve this problem on your device:

change computer settings

Solution 5. Update Your Video Drivers

It's important to know that your video drivers can also cause playback errors. But driver updates are automatically downloaded and installed for Windows 10. You may have recent drivers, but it needs you to manually reinstall or update them. In such a case, here is how you can do it:

update video drivers

Solution 6. Start SFC Scan and DISM Command

Corrupt video files can also cause the 0xc00d36e5 error code. So you can run the SFC scan to troubleshoot for a problem in your Windows system. Remember that SFC operates by scanning and replacing missing, corrupt, or changed files. Even if it doesn't repair any files, you can at least rule out corruption in your system files by running it.

The catch is that you can only use the SFC scan as long as your device can start. It means, if your Windows computer can start normally, you can use the administrative command prompt. On the other hand, if it doesn't start normally, then start your Windows in the Safe Mode. Below is how you run the SFC Scan on your computer:

sfc scan

While you don't have to run the DISM Command to resolve the 0xc00d36e5 error code, you can do it if you see that the SFC Scan failed to fix the problem. The DISM command is capable of fixing this error if you do the following:

dism command to fix video error

Solution 7. Start Clean Boot on Your Computer

Some users experiencing the 0xc00d36e5 error code have successfully resolved this problem by clean-booting Windows. This solution is known for removing conflicting software from the computer system. Here is how you can clean boot your computer:

start clean boot on your computer

Solution 8. Remove Strange Applications

Quite often, most of the third-party apps can interfere with the normal operations of your computer. As a result, you can face the 0xc00d36e5 error code, leading to unplayable videos.

Therefore, if you see this error code after downloading any software, add-ons, plugins, or any other third-party app, you can simply uninstall it.

Final Part Helps You Prevent 0xc00d36e5 Video Error

You deserve to have the best viewing experience for your videos but the 0xc00d36e5 Video Error can spoil all the anticipated fun. Therefore, to avoid this error from appearing while trying to play your videos, take the following suggestions:

Closing Words

Most of the methods discussed in this post can resolve the 0xc00d36e5 error code on your device. But if your video file is corrupt or damaged, the only solution is to use an efficient and easy video repair tool such as Wondershare Video Repair software.

This tool is not only secure but it's also reliable and already used by many users to make their video files playable again.

Recoverit author

Eleanor Reed

staff Editor

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