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Why Does Snapchat Keep Freezing? 6 Solutions

Wondershare Recoverit Authors

Jul 17, 2024 • Filed to: Photo/Video/Audio Solutions • Proven solutions

Often, you might have noticed that the Snapchat app freezes when you start to record videos. This is a very common issue, especially on Android devices. You can avoid Snapchat video freezes by following a few simple steps that will be explained further. Using the methods given below, you will be able to easily resolve frozen Snapchat and videos.

Part 1. Why Does My Snapchat Keep Freezing?

Snapchat is one of the most popular social media platforms and has millions of users around the world. Any app at the scale at which Snapchat is will face a few issues throughout its existence. The following are some reasons that may be responsible for constant Snapchat video freezes.

1. Bugs

In terms of software, bugs translate to minor coding errors in the application that slip under the radar. These are mostly minor issues and can make certain features unusable. To resolve it, you need to take screenshots and report the whole matter to the support team in the report a bug section. Once read, these issues are quickly resolved.

2. Glitches

These are similar to bugs as they are also the error of coding. But to trigger them, certain things have to be done within the app, suppose there is a camera app glitch where it crashes whenever you turn on the front camera. These issues are not noticeable in day to day usage hence finding them is more difficult than it seems. To resolve it, you will need to report it to the developers.

3. CPU Overload

A lot of times, your phone becomes overloaded due to the presence of a lot of programs in the background. This is a common issue and can be easily resolved by clearing all the background apps and launching the app.

4. Updates Not Installed

It is important to update the app whenever a new version is available. Apart from new features, developers also push out bug patches that make the application a lot smoother. If you are constantly facing issues like the crashing of Snapchat on video recording, ensure that your app is up to date, if not, the update is as soon as possible.

Part 2. 6 Methods to Fix Snapchat Video Freezes

A lot of Snapchat power users complain that their Snapchat video freezes a lot. This is a serious issue for users that spend a lot of time on the application. The following are a few ways that can help you to resolve these issues.

Method 1. Clear the Data

When you use any application, it saves some of your settings, preferences, and files so that you can easily access them whenever required. These data are meant to make your experience seamless and to make the application a bit faster. But if you don't clear these data at regular intervals, it may become a large chunk of unwanted files which will slow down your phone and may also hamper the performance of the application. The following is a step by step guide to help you clean the data.

Step 1. Open the setting option

Open the setting option of your mobile phone and search for application settings.

Step 2. Choose Snapchat from the application setting

In the application settings option, search for Snapchat and click on it to continue. You will find the clear data option on the main screen, click on it, and launch the app.

fix snapchat video freezes by settings fix snapchat video freezes by deleting snapchat data

Your problems will most probably be resolved.

Method 2. Clear Cache

Cache files are created by your phone to help you load certain apps a bit. Similar to data files, the cache can also eventually become heavy for your device and may start affecting the performance of the device. If you don't know how to clear cache, the following steps will help you-

Step 1 Open the setting menu

Launch the setting option from the app drawer and open the application setting option to continue.

Step 2 Search for Snapchat

Once you open the application setting, you will see a list of all the apps installed on your device. Search for Snapchat and click on it.

You will notice the clear cache button on your home screen. Click on it and all your cache will be deleted.

search settings app and notifications clear storage

Whenever you find important files like photos deleted by mistake, check out the guide for solutions - How to Recover Snapchat Photos.

Method 3. Update the Application

A lot of people skip updates of application as they think it can slow their phone down. As developers behind the applications send out these updates to resolve the issues that pop up in the application along with adding new features. If you skip updates, you might miss an important patch that may have already addressed your issue before everything else. This is why updating the applications regularly holds the utmost importance. The following are the steps to do it-

Step 1 Open the play store app

Launch the play store application and click on the 3 parallel lines that you will see on the top left corner. From there, click on my app and the games option.

Step 2 Scroll and search for Snapchat

After opening the "my apps and games segment" you will have to scroll down and search for Snapchat. Once you find it, click on it and you will get the option to update the application. Click on the update and your application will be properly updated.

open playstore app update snapchat

Method 4. Uninstall and Reinstall the Application

Throughout usage, the application may get infected by viruses, malware, or adware. This can cause the inability to use certain features and can even lead to slowing down and constant crashing of the application. To solve this, you can delete and then reinstall the application. The following steps will help you complete the process-

Step 1 Open play store

Launch the play store app on your mobile and search for Snapchat and open it.

Step 2 Uninstall the application

Once you click on Snapchat, you will see the option to uninstall it. Click on the uninstall button and the application will be deleted from your device.

Step 3 Re-install the application

On the same screen, where you got the option to uninstall the application, you will get the option to download it. Click on it and your download will be started. Once done, it will automatically install the software on your device and it will be completely ready to use.

uninstall snapchat confirm the uninstall reinstall snapchat

Uninstalling Snapchat can also result in the removal of all app data and files. Check how to recover deleted photos and videos.

Method 5. Switch from WiFi to Mobile Data or Vice Versa

Step 1 Close your data connection

If you are currently using wifi or mobile data, switching to other networks can be an easy solution to the video freeze issue that you might be facing with Snapchat.

Step 2 Switch to wifi or data depending on the networks available

Close the application and change the network to either wifi or mobile data, depending on what type of network you were using and re-launch the application.

mobile data on mobile data off

Method 6. Restart your Phone

If the methods introduced above don’t help, it would be better to restart your phone in case it’s the point why your Snapchat video freezes. You can check this by opening other apps on your phone.

Once you restarted the phone, wait a while, then launch Snapchat to check whether the issue fixed.

Video Tutorial on How to Fix "Snapchat Video Freezes" When Recording Video

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Part 3. How to Repair Corrupted Snapchat Video?

There have been a lot of bugs and issues with Snapchat, but the most common one will be Snapchat video freezes that often occur after recording. This issue is quite annoying for users that spend a lot of time on the app and heavily use the video features provided by the tool. Apart from a few common solutions like reinstalling the app, updating it, etc., Wondershare Repairit Video Repair tool is one of the most reliable and 100% accurate solutions for repairing corrupt videos.

To have a better understanding you can download the software and use it. It can also be used to repair the downloaded videos from YouTube or any other social media platform.

The following is a step by step guide that will help you understand how to repair Snapchat video freezes using the Wondershare Repairit Video Repair tool.

Step 1 Find and add the corrupt videos for repair

Visit the official website of the tool, download it, and then install it. Launch the application and search for the add corrupted videos. Click on it and add the corrupted videos that you wish to repair. You can add multiple files at once as the tool allows for batch repair.

add freezes snapchat videos

Step 2 Start the repair process

Now, that you have added all the corrupt videos that you want to repair, click on the repair button on the bottom right corner. Now all your videos will be repaired in a few moments.

scan sanpchat videos

Step 3 Save the video

When all the videos are repaired, it will preview the video so that you can check it. If the video is working fine click on the save option and choose your desired location.

preview repaired snapchat videos

Choose the advanced option

If your video couldn't be repaired by the basic options, choose the advanced repair option.

Step 1 Click on the folder icon and select the sample video, this video is created with the same device, same settings, and the same format as the original video and it is a valid file. And click on the repair option.

add sample videos

Wondershare Repairit Video Repair tool's advanced repair feature uses this information to repair a corrupted video.

Step 2 Save the file

Now your video will be repaired within a few seconds and will be available for preview. Check if it is working correctly and if everything is fine, click on the Save button and save the video to your desired location.

save snapchat videos

Video Tutorial Helping Repair Frozen Videos

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Part 4. How to Repair Frozen Snapchat Videos?

One of the most common issues related to the social media platform is Snapchat video freezes. Power users face a lot of issues due to this as the video record feature is one of the most widely used features. There are a few solutions to this problem like clearing cache and data among others. These things can provide relief to users easily.

1. What's frozen Snapchat videos?

You might have found that a few times, the videos that you record through Snapchat are not being able to play properly and are getting stuck. Also, a lot of people have experienced other issues related to the video feature, and their phone freezes as soon as they click on the video recording option. Both of these are commonly found among Android users, and it is important to report these issuers to the feedback team of Snapchat to get a permanent solution to this issue.

2. What causes frozen and corrupted video?

Frozen and corrupted videos are a very common issue among people worldwide. They can render any video nearly useless and simply disrupt the media consumption experience for the user. Frozen videos are caused due to incompatibility, improper encoding, and mishandling the file and on the other hand, videos get corrupted due to issues in a storage device, problems during saving the video, issues during the rendering of the video, and a lot more. These things can be easily avoided by simply being a bit careful while transferring, saving, and using the files.

When playing videos on a computer, the video freezing issue can also happen. Explore the steps on fixing frozen video files on the computer.

What helps repair frozen videos?

The following are a few ways that can help you to repair frozen videos-

Method 1. Update the video drivers

Often, a new video comes with a new codec that may not be supported by your existing video driver. To solve this problem, you can simply download the update of the driver and install them and your videos will work fine. The following are a few simple steps that you can follow-

Step 1 Know your drivers

The first step is to understand what kind of drivers you are using. Once you find or enter the build number on Google and search for any updates.

Step 2 Download and install the updates

Once you find the update, download it on your device. When the download is complete, click on the file and installs the updated version of the drivers on to your device and your work is done.

Method 2. Try changing the settings of your video player

A lot of times, the video playback setting of your video player can get disturbed. This can cause similar issues like freezing and frame drops. The following steps can help you resolve this.

Step 1 Open the setting menu

Open the settings option and look for video playback settings.

Step 2 Set to default

You will find the reset to the default option, click on it and your work is done. Now play and enjoy the video.

Method 3. Use Wondershare Repairit Video Repair Tool

One of the most reliable ways to repair videos that have been corrupted or are unplayable is by using the Wondershare Repairit. You can download it for free without any issue but if your mobile-originated videos have gone corrupt, you will need to transfer them to your Windows or Mac-based desktops. The following is a simple guide that will help you to repair corrupted videos on Android phones.

The steps are the same: Add frozen videos > start the repair process > preview and save your frozen videos.

Part 5. How to Prevent "Snapchat Videos Freezes"

Crashing of apps and their features such as video freezing in Snapchat happens on the Android and iOS mobile devices very often. There are several reasons for this problem. It can happen due to the low memory on your Android mobile or because of the other memory issues. Sometimes, when you use a very old version of the app then this problem can happen, and sometimes when you update the app to the latest version then also the Snapchat video freezes issue can come on your Android phone because of the faulty updates. Because of these all issues, the apps get freezes and you may face the issue of using app functionalities.

To overcome these issues, you need to keep some things in mind which can help you to reduce the freezing issues of Snapchat. We are going to share a few tips below which can help you to overcome the issues.

It's also interesting to learn about the tricks to fix Twitter, Twitch, and Netflix video problems.


Throughout usage, a lot of applications tend to develop some issues. One of the most iconic and popular social networking apps, Snapchat is no exception. Users have been complaining about Snapchat video freezes and have been constantly searching for ways that can help them to resolve these issues. One of the best ways to deal with corrupt videos is by repairing them using the Wondershare Repairit Video Repair tool. It can help you fix different formats of videos, like corrupted 3GP video files. You can also try out things like cleaning the app data, cache and try reinstalling the application. If all that doesn't work, your only option is to wait for it to be fixed.

Recoverit author

Eleanor Reed

staff Editor

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