How To Fix USB Mouse and Keyboard stop working issue

Jul 31,2019 • Filed to: USB Recovery • Proven solutions


Sometimes your mouse or keyboard may stop working all of a sudden without any sign of visible damage and in most cases it is not really your fault but an error that may have been caused by an outdated driver or a broken component. In this article you will be provided with 8 helpful ways to fix the problem

Overview of Error

Microsoft frequently releases new versions of their Windows OS series with built in functionalities and features. Updating your system is the only way to enjoy the new features and while this can be a good thing sometimes it develops complications of different kinds. A recent update may affect the performance of your mouse or keyboard due to the non performance of USB devices. If you are currently facing this challenge, try removing the cable and re-plugging it but if it still doesn’t work, is any of these steps highlighted below.

Solution 1: Checking PS/2 Mouse/Keyboard

Try checking the PS/2 port of the Mouse or Keyboard. This port is what is used to connect your mouse or Keyboard to your PC. Shit down your PC and restart it again to see if your PC can detect it. Should it fail to detect it move on to the next solution.

Solution 2: Turning off Fast Startup

A fast boot is recommended for a shutdown and a system hibernate . When you fast boot your PC, it closes applications and remains in a state just like when you’ve recently rebooted. When the system comeback on it may not reload some drivers and this may lead to a keyboard and mouse not working issue. Follow this process to fix it

You may have to restart PC to see if the issue has been resolved.

Solution 3: How to Uninstall Drivers for Mouse/Keyboard

If the previous solution did not work try uninstalling device drivers for the mouse and keyboard and reinstalling them again. By restarting your PC, Windows will detect the connected mouse and keyboard hardware and install drivers should it find none. Here are the steps

If it does not install the needed drivers visit the manufacturer’ website to download drivers manually. After downloading the drivers follow the steps from the beginning but choose “Select drivers manually” then scroll to the path of the file download driver.

Solution 4: How to Change the Power Management Settings

Every device comes with it’s own power feature and features may cause hardware troubles sometimes. To make sure that the power setting is not the case of your mouse or Keyboard not working, change the settings.

Do note that if there are more than one USB Root Hub you will have to apply changes to every single one of them. 

Reboot your PC to check if your Mouse and Keyboard are now working

Note: If you see any USB ports disabled or having an exclamation mark in in front of their name, either enable them or update their drivers properly. This is a sign that the port/device isn’t working because of a driver issue.

Solution 5: How to Change Ease of Access Settings

In all Windows computers there is a setting  meant to help users get a better experience of using their PC’s. In some case this setting may affect your Mouse or Keyboard. You can disable this setting this way

If the issue with the mouse had been persistent before now endeavor to restart the computer. If the issues lies with the keyboard change the access settings too.

Uncheck all these (Turn on the Mouse key, Turn on the Sticky Key, Turn on the Toggle Key and Turn on the Filter Key

Solution 6: How to Run ChkDsk

In case of corruption you can locate the corrupted driver using the Run administrator.

For all discrepancies Windows will notify you. If there are discrepancies, endeavor to clean up and restore health.

When all this is done restart your PC to check your devices

Solution 7: How to Change BIOS Settings

If none of the above steps work consider changing the BIOS setting. Open the BIOS to disable USB2 Support. After disabling it check your keyboard and Mouse to see if they work. If they don’t reset the BIOS to an Optimized Default. This will require a password prompt for entry. The BIOS will refresh with this action.

Solution 8: How to Restore your Windows

A last option you can take may be to restore your Windows to a restore point

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