Recoverit Support Center
Wondershare Recoverit is an easy-to-use data recovery software that allows you to easily recover lost data from a PC, laptop, hard drive, or USB drive. It has been endowed with a straightforward interface to ensure an efficient and smooth use for common users.
This User Manual includes detailed instructions on how to use the program and all the features in this product. Any more questions or problems when using this product, please visit the Support Center. Or contact our 24 hours Tech Support by live chat.
If the video you want to repair cannot be added to our program, it may be that our program does not support this type of file temporarily.
Here are the video types supported to repair.
MOV, MP4, M4V, M2TS, MKV, MTS, 3GP, AVI, FLV.
If your videos are seriously damaged and repair failed with the Quick Video Repair feature, please try the option of Advance Repair. Please add a sample video to repair.
- Please make sure the sample video file you added is a valid file created with the same device and the same format as the corrupted video.
- You can try to repair the corrupted videos again with a different sample video.
- If your damaged video is recovered by data recovery software, we recommend that you try the Recovery Video Recovery feature of Recoverit. It can perform a complete scan to the device contains data need to recover.
- If these methods did not solve your problem, please contact the Support Team.
A sample file is a valid file created with the same device and the same format as the corrupted video. Advanced Repair uses the information from the sample file and repairs the corrupt video.
If the video cannot be successfully previewed after repairing, the video saving will fail; it is recommended that you try to repair the video again;
If your video is successfully previewed, you can change the save path and try again.
Sometimes, the inferred information is inaccurate due to the current structure information; for example, the missing AVI format is used to infer the missing MOVI from the existing information. But because the data is not enough to calculate the offset of the audio and video data, the audio and video data movement is incorrect.
The detection code detects that the repaired AVI file structure is complete (data offset cannot be detected) and returns to the repair success.
Repaired video files cannot be played due to incorrect audio and video data offsets.