Data loss can be stressful, especially if you lose sensitive files or valuable memories. If you're in this scenario, you're probably looking for the best way to retrieve your data. You may have encountered PITS Data Recovery in your search and wondered whether it's a reliable recovery method.

We'll discuss everything you need to know about this recovery service to get the best experience possible. Keep reading to discover an alternative software solution to DIY your way to data recovery.

In this article
    1. Step 1: Reporting the Issue
    2. Step 2: Shipping the Device
    3. Step 3: Evaluating the Issue
    4. Step 4: Recovery
    5. Step 5: Data Verification
    6. Step 6: Delivery

About PITS Data Recovery

PITS Global Data Recovery Services has been around for over a decade. During this time, the team constantly improved and looked for new and modern recovery solutions. Nowadays, the company consists of professionals in the recovery field who will try their best to extract data in numerous data loss scenarios.

This company covers all minor and major data loss scenarios, such as accidental deletion, file system issues, corruption, and physical damage. Thus, it's an all-in-one solution where you won't have to troubleshoot your storage devices.

PITS Data Recovery has cleanrooms with numerous advanced machines and technologies to protect your storage devices and provide the best recovery experience. It has labs across the US to make the whole process more convenient and accessible.

Whether you're a business owner looking to retrieve sensitive information or someone dealing with losing personal files, you can contact PITS Data Recovery for help.

pits data recovery services

Types of Recovery Services Available at PITS Data Recovery

PITS Data Recovery offers numerous services. They cover all the standard storage devices, such as the following:

  • Hard drives
  • Server data
  • Solid-state drives
  • RAID data
  • Apple data
  • Flash drives
  • Database
  • External drives
  • Laptops
  • NAS devices
  • SAN devices
  • SD cards

Thus, PITS likely supports all your devices, so you won't have to worry about your recovery journey.

PITS Data Recovery Process

The recovery process with PITS Global Data Recovery Services consists of the following steps.

Step 1: Reporting the Issue

First, head to the official PITS Data Recovery website and fill out a short form reporting your issue. You'll input your name, device type, phone number, and email and send the request to the team. You can also call the company or email it to report your issue.

reporting the issue

Step 2: Shipping the Device

After reporting the issue, the company will send you a free shipping label you should attach to a securely packaged storage device. You must pack the device properly to avoid physical damage during transit, which could make the recovery process more complex. Once the company receives your package, it will confirm the receipt via email.

shipping a hard drive

Step 3: Evaluating the Issue

Once the company receives your device, its experts will start testing, evaluating, and diagnosing it. After discovering the issue, they'll estimate the recovery complexity and calculate a quote accordingly. They'll send you the quote so you can decide whether you want to proceed with the recovery process.

examining a hard drive

Step 4: Recovery

The team will start the recovery process using specialized hardware and software solutions for your data loss scenario. Depending on the recovery complexity, you can expect them to contact you within several hours or days after agreeing to the recovery process.

recovering data from a hard drive

Step 5: Data Verification

When the recovery process is complete, the team will contact you and appoint a verification session to ensure they have recovered all your data. You can preview your files in a private environment, confirm the recovery, or report if anything else is missing from your inventory. That will serve as a confirmation for ending the recovery journey.

Step 6: Delivery

What's left is to get your data and device back. The company will replace your old device with a new one or provide cloud storage solutions for the recovered files.

Moreover, PITS Global Data Recovery Services will safely package your device and use advanced encryption systems to protect the data on its way to you. Once you receive the package, you can connect it to your computer and access your recovered files.

PITS Data Recovery Performance & Security

The performance will depend on the complexity of the recovery task. For instance, if the team deals with minor issues, such as accidental deletion, the recovery shouldn't take long, and you'll have your data back within hours.

However, if the recovery requires more attention, such as data loss due to formatting, you can expect your data to return within a few days. It'll usually take up to five business days for the most complex tasks, but you should also consider the company's workload. It may have dozens of data loss scenarios before yours, affecting the recovery time.

The company claims to have a 99% success rate. However, the data loss scenario and complexity will likely affect that. Still, it's a trustworthy recovery solution, so you can rely on it if things go sideways.

If you're concerned about the security of your sensitive data, don't worry. PITS Global Data Recovery Services holds numerous certificates proving its reliability and protection. For instance, this company is Privacy Shield Certified, Dun & Bradstreet Verified, DLA Verified, and SAM Approved, meaning your data will receive top-notch security and care.

data security

Customer Experience

The customer experience can tell you much about what you can expect from a company. If a company has few positive reviews, you might want to search for a better solution. As for PITS Global Data Recovery Services, you can expect a satisfying experience, judging by the overall customer sentiment.

The support team on the PITS Data Recovery platform is very responsive and will answer all your questions as quickly as possible to reassure you everything is going smoothly. You'll have no issues reaching the team and getting their answers during recovery.

PITS Data Recovery Pricing and Service Plans

PITS Data Recovery doesn't have fixed pricing plans. Instead, the team will give you a custom quote depending on several recovery factors.

For instance, the price may increase if the team deals with some more complex data loss scenarios, such as physical damage or mechanical errors. The pricing will also depend on how much data you need to recover.

Another factor influencing the final price is the type of storage device the team will handle. For instance, some storage media, such as NAS devices, have complicated structures, meaning that the team must put more time and effort into the recovery process.

Usually, the prices range from $100 to a few thousand dollars, depending on the factors above.

PITS Data Recovery currently offers three service packages, depending on the urgency and your needs:

  • Economy service – This solution is for those who aren't in a hurry and don't want to splurge on data recovery. It's PITS Data Recovery's most affordable service package.
  • Standard service – As the package's name suggests, this service includes average prices and turnaround times.
  • Priority service – If you want to be ahead of other cases, you can choose the priority service, and the team will start working on your case as soon as possible.
  • Emergency service – The emergency service is for the most severe cases where you'll need your data back instantly. It's also the priciest option available.
data recovery service options

Success Stories & User Comments

User reviews can predict your experience with a particular product or service, so checking out the success stories and comments is crucial before choosing a service. You'll learn whether your chosen solution will meet your recovery requirements and if you can rely on it.

As for PITS Data Recovery, most reviews are positive, and most stories have successful endings. Take, for example, this user comment on Trustpilot:

"With thousands of client photos on the line and a damaged external hard drive, I went into a panic. Admittedly, I was skeptical about sending the drive to a team across the country, but I took a leap and sent it. The PITS team kept me updated throughout the process and didn't close the project until I'd verified that, yes, they resolved the issue. Thank you!"]

However, some users didn't have a satisfying experience, such as this user on Yelp:

"I'm sure PITS is a reputable and great recovery service, but do your research before working with them. For one, no vendor should charge you to evaluate your damaged device. It cost me ~$40/50 just for them to determine what's wrong and send me a quote. The quote for recovery was over $1k and upwards of $2k+ for expedited recovery and delivery."

Wondershare Recoverit – A Possible Software Alternative

If you're uncomfortable shipping your storage device and risking (further) physical damage, you can try DIY solutions to get the data back. One of the best software solutions available is Wondershare Recoverit, allowing you to customize your experience.

Free Download
Free Download

With a 98% success rate, Wondershare Recoverit is a reliable tool to retrieve your data without using professional services. It's suitable for all data loss scenarios except physical damage. Thus, you can do everything at home instead of shipping your device for data recovery.

If you wonder what the difference between Wondershare Recoverit and PITS Data Recovery is, check out the table below.

Data RecoveryPITS Data Recovery Wondershare Recoverit
Supported OS Windows, macOS🚀Windows, macOS, and Linux
Supported file types All All
Supported devices HDDs, SSDs, SD cards, USB flash drives, NAS, RAID, SAM, laptops, PCs, etc.🚀PCs, laptops, cameras, memory cards, SSDs, HDDs, NAS, etc. (1,000+ devices)
Supported file systemsAllAll
Recovery scenarios Physical damage, corruption, accidental deletion, file system errors, etc. 🚀Crashed computer recovery, corruption, failed drives, RAW drives, accidental deletion, emptied Recycle Bin, etc.
Additional featuresData verification🚀File previews, Quick and Deep scans, advanced data recovery, and filtering

If you're interested in using Wondershare Recoverit, download it from the official website and follow this step-by-step guide to start the recovery process:

  1. Open Wondershare Recoverit and click Hard Drives and Locations.
  2. Choose the storage to scan.
    select a location
  3. The program will automatically start scanning. You can suspend and resume the process or wait for the software to find your lost data.
    scan the location
  4. While the software searches for data, use file type, size, time, tag, and status filters to narrow the results.
  5. search filters
  6. You can also search for specific files by name.
    filter by Image name
  7. Preview the recovered files, select the items to save, and click Recover.
    preview and recover files
  8. Choose where to save the files.
    select a destination folder

The best part about Wondershare Recoverit is that it'll only take a few minutes, regardless of the data loss scenario and complexity.


Losing valuable files is stressful, requiring a plan to rely on if you end up in a data loss situation. Thus, you may search for reliable solutions, when PITS Data Recovery pops up. Consider the guide above to determine if its services are worth your time and money.

We've discussed this company's overall performance, pricing, and other elements to help you decide whether it's your ideal recovery option. If you don't want to risk it and want to try DIY methods, check out Wondershare Recoverit, the best alternative software solution.

Free Download
Free Download
Theo Lucia
Theo Lucia Jun 14, 24
Share article: