The Virus and Threat Protection not available message pops up when attempting to access a default security feature on Windows 10 and 11. As part of Windows Defender, this feature ensures your computer is free from viruses, malware, and similar threats.

Don't panic. It doesn't mean that your computer is infected. However, the fact that Windows' key security feature is missing is not good. Its absence leaves your PC vulnerable.

Here's how you can solve the Virus and Threat Protection page not available.

In this article
    1. Fix 1: Restart Your Computer
    2. Fix 2: Use Cmd to Run SFC and DISM
    3. Fix 3: Repair Windows Security
    4. Fix 4: Reset Windows Security
    5. Fix 5: Disable UI Lockdown
    6. Fix 6: Clean Registry
    7. Fix 7: Update Your Windows
    8. Fix 8: Reset Security Components in the Power Shell
    9. Fix 9: Enable Real-Time Protection
    10. Fix 10: Scan for Malware
    11. Fix 11: Turn Off Your Antivirus
    12. Fix 12: Contact Microsoft Support

What is the Virus and Threat Protection Page Not Available Message

virus and threat protection page not available

For starters, let's try to name the problem. Are you seeing this error message?

Page not available.

Your IT administrator has limited access to some areas of this app, and the item you tried to access is not available. Contact IT helpdesk for more information.

That's what usually appears when the Virus and Threat Protection feature is missing or inaccessible. However, the "IT administrator" part could be a bit confusing. If you're using a company computer, you should do as advised and contact your IT administrator or on-call IT team."

However, if you are the PC administrator, you must try to fix the problem yourself. Let's start by checking whether or not you can access Virus and Threat Protection on your PC:

  1. Go to Start > Settings and click to open the Settings app.
    open settings
  2. Navigate to Update & Security at the bottom of the page.
    open update and security
  3. Choose Windows Security from the sidebar on the left.
  4. Virus & threat protection should be under Protection areas.
    access virus and threat protection

If it is missing or if you cannot access it, there are several fixes for you.

How to Fix the Virus and Threat Protection Page Not Available Error

As we said before, seeing a Page not available message when you click on the Virus and Threat Protection feature on your Windows is not a cause for worry – yet. However, you must solve this problem quickly before you become an easy target for cybercrime. Here's how.

Fix 1: Restart Your Computer

Restarting a computer gives it a chance to rewire and start afresh. If there are any conflicting issues or buggy applications are running in the background, this will shut them down and help smooth out the performance. These conflicts and bugs often cause error messages like yours.

Here's how to restart a computer with OS Windows 10/11:

  1. Go to Start and press the Power button there.
  2. Select Restart and wait for your PC to start again.
    restart a windows computer

Fix 2: Use Cmd to Run SFC and DISM

The System File Checker (SFC) and Deployment Image Servicing and Management (DISM) are both command-line utilities that help detect and repair system corruptions in Windows. The two of them work hand in hand to maintain the health – and security – of the Windows OS.

So, if you can't find Virus and threat protection on Windows 10/11 due to some system bug or a corrupted Windows image, either one of these command-line tools will help.

Here's how to use Command Prompt to run SFC and DISM:

  1. Go to Start and look for Command Prompt. Select Run as administrator.
    run command prompt as administrator
  2. To run a repair using SFC, type in the following code to the Command Prompt: sfc /scannow and press Enter.
    run sfc command in command prompt
  3. To run a repair using DISM, execute this command in the Command Prompt: DISM.exe /Online /Cleanup-image /Restorehealth and press Enter.
    run dism command in command prompt

Fix 3: Repair Windows Security

Another way to troubleshoot and repair Windows Security is from the app. Being a native Windows solution, the Security feature has the necessary functions for identifying issues and auto-correcting itself. Here's how to run Windows Security repair from the app on Windows 10/11:

  1. Go to Start and search for Windows Security.
  2. Instead of running the app, click on App Settings.
    run windows security app settings
  3. If this function is available, you'll see the Repair button.
  4. Click on Repair and Windows Security to solve the issue.
    repair windows security app

Fix 4: Reset Windows Security

If there's no option to repair Windows Security on your PC, you should reset the feature. Resetting the Windows Security app will resolve and repair any potential issues.

  1. Go to Start > Windows Security.
  2. Select App Settings from the list.
  3. Scroll down and click on Reset.
    reset windows security app

Fix 5: Disable UI Lockdown

One reason PC users fail to locate or access the Virus and Threat Protection feature is that the User Interface for Windows Defender is disabled on their computer. If previous solutions didn't work, it's worth checking if your Windows Defender UI is enabled:

  1. From Start, open the Power Shell app as administrator.
    run power shell as administrator
  2. When you access Power Shell, run the following command and press Enter: Set-MpPreference -UILockdown 0.
    disable ui lockdown in power shell

Fix 6: Clean Registry

Windows Registry stores all essential settings and information for the proper functioning of your PC. A recurring Windows Security problem such as yours sometimes points to Registry corruption. If this is the case, you should clean or repair your Registry.

Here's what you can do:

  1. Go to Start and search for the Disk Cleanup tool. Click to open.
    open the disk cleanup app
  2. Select the C drive from the drop-down menu and press OK.
    select the drive for disk cleanup
  3. Click on the Clean up system files option and then hit OK.
    clean up system files
  4. Select Delete Files to eliminate all potentially corrupt files.
    delete files to clean the registry

Fix 7: Update Your Windows

As you might already know, updates bring critical security patches to your operating system and new functionalities. Running new updates as soon as they are available is crucial. If you don't, you risk exposing your PC and data to malware and data theft.

Updating your Windows will also help resolve any current security issues:

  1. Go to Start and search for Settings. Click to open.
  2. Navigate to Update & Security at the bottom.
  3. Click on Check for updates under Windows Update.
    check for windows updates

Fix 8: Reset Security Components in the Power Shell

There are several ways to reset security components on a Windows computer. Under Fix 4, we've already explained how to reset the Windows Security app. If that doesn't work, the problem you're facing runs deeper than the app, and you must access it from the Power Shell:

  1. Run Power Shell as administrator from Windows Start.
  2. When the console is launched, enter and execute this command: Get-AppxPackage Microsoft.Windows.SecHealthUI | Reset-AppxPackage.
    reset security components in power shell

Fix 9: Enable Real-Time Protection

The Virus and Threat Protection feature provides a real-time defense mechanism against said threats. So, if it starts showing error messages, that could be because the real-time protection is off. You can enable this feature manually from the Local Group Policy Editor. Here's how:

  1. Press the Windows key and letter R simultaneously to open the Run dialog box.
  2. To open the Local Group Policy Editor, copy this line and press Enter: gpedit.msc.
    run local group policy editor
  3. Go to Computer Configuration > Administrative Templates > Windows Components.
  4. Open Windows Security and navigate to the Virus and threat protection option.
  5. Double-click the Hide the virus and threat protection area and select Not Configured.
    hide the virus and threat protection area
  6. Restart your computer to apply the new settings and try running the feature.

You should also check the Real-time protection option in Windows Security:

  1. Go to Start > Windows Security > Virus & threat protection.
  2. Locate Virus & threat protection settings and click Manage settings.
    manage virus and threat protection settings
  3. Enable Real-time protection by toggling the switch to On.
    enable real time protection

Fix 10: Scan for Malware

The fact that you can't find Virus and Threat Protection on Windows 11 or 10 doesn't have to mean that your computer has been infected. However, if restarting, repairing, and updating your PC and its security-related apps and components don't work, it's time to check for malware.

Follow these steps to manually scan your PC for malicious software:

  1. Open Start and go to Settings > Windows Security.
  2. Click on the Virus & threat protection option.
  3. Find Scan options under the Current threats section.
    select scan options under current threats
  4. Select Full scan from the list and click on Scan now.
    run a full malware scan

Fix 11: Turn Off Your Antivirus

Virus and Threat protection is a default antivirus program on Windows computers, but many PC users use it with third-party antivirus tools. If that's you, you should temporarily turn off your antivirus as it might clash with the Windows Security/Defender feature.

Fix 12: Contact Microsoft Support

Are you still seeing the Page not available message when you try to access the Virus and Threat Protection feature? It means that all the solutions that usually work have failed, and you have one more option: contact Microsoft Support and ask for a helping hand.

Bonus Advice: How to Recover Lost or Deleted Data on Your Computer

Fixing computer problems like this comes naturally to some PC users. To others, less so. But no matter which group you belong to, mistakes happen even to the best of us.

If you accidentally delete important data while cleaning the Registry or lose access to your files due to a Command Prompt mistake, you can get them back quickly with Wondershare Recoverit.

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As one of the best data recovery tools on the market, it's very simple to use:

  1. Download Wondershare Recoverit from the official website and install it on your PC.
  2. After you launch it, select the location where you want to run the recovery process.
    select a location for recoverit data recovery
  3. Wondershare Recoverit will immediately start scanning this location for lost and recoverable files.
    monitor a data recovery scan in progress
  4. You can follow the progress on the screen and pause or stop scanning if you need to.
  5. When Wondershare Recoverit is done scanning the location, all recoverable files will be in front of you.
  6. If there are too many results, use filters to find files you want to rescue.
  7. Use the Preview option to ensure that files are not damaged before recovering them.
    preview recoverable files in recoverit
  8. Click Recover and choose a safe path for storing recovered files. Finally, click Save.
    recover lost files with recoverit

Wondershare Recoverit can help you retrieve all types of files, from documents and emails to images and videos. You can run recovery on any device and in any scenario and trust the app to find lost data even in the event of a computer crash, deletion, or malware and data theft.

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Conclusion

If you keep seeing the Page Not Available error message when you try to run the Virus and Threat Protection feature on your PC, you should restart your computer, the Windows Security app, and other security components. That usually solves the problem without any hassle.

If this doesn't work, there are other things you can try. You can run SFC and DISM, disable UI lockdown using the Power Shell, clean your Registry, disable antivirus, update Windows, enable real-time protection, etc. There is also the last resort for you: contact Microsoft Support.

You should be able to access the Virus and Threat Protection feature again. If you accidentally lose some data in the process, Wondershare Recoverit can help you regain it.

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Alex Nappi
Alex Nappi Jun 14, 24
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