Keeping your Windows computer up-to-date and running the latest app versions is vital in protecting your PC’s data. Microsoft has come a long way to automate these updates, creating a seamless user experience where the Windows system deals with everything.

However, things don’t always go according to plan, and Windows users often experience issues with these updates. Here, the security intelligence update for Microsoft Defender, also known as the KB2267602 update, is particularly problematic, and today, we’ll show you a few solutions for installing it.

In this article
    1. Method 1: Use Windows Update Troubleshooter
    2. Method 2: Restart Your Windows Update Services
    3. Method 3: Use Disk Cleanup
    4. Method 4: Use CMD to Fix Corrupted System Files
    5. Method 5: Install the Security Intelligence Update Manually

What Is the KB2267602 Update?

Microsoft’s KB2267602 update is a security intelligence update for Microsoft systems and their built-in antivirus tool – Microsoft Defender. The update enhances the system’s protection, patching Windows vulnerabilities and updating the Microsoft Defender app to find the latest malware and digital threats. However, sometimes the KB2267602 won’t install.

The Causes Behind KB2267602 Update Failure

There are various culprits behind issues with the KB2267602 update, and the cause can vary between users. We’ve created a comprehensive table where you can look into possible causes and match them with the appropriate solutions, which you can find below.

🔧Causes🧰Solutions
Buggy Windows Update ToolRestart the PC or Method 1: Use Windows Update Troubleshooter.
Corrupted System FilesMethod 4: Use CMD to Fix Corrupted System Files, or Tip: Keep a Recovery Tool.
Stopped/Paused Windows Update ServicesMethod 2: Restart Your Windows Update Services and set it to start automatically.
Lack of Disk SpaceMethod 3: Use the Disk Cleanup tool.

Even with known culprits and adequate solutions for each situation, troubleshooting the cause can be challenging, so it’s best to try all the included solutions, going through the list below in the order you see fit.

How to Fix the Windows Defender Antivirus KB2267602 Update

While the KB2267602 problem can have different causes, the issue is often resolvable. Below is a list of the six standard methods for fixing the error and installing the KB2267602 update.

Method 1: Use Windows Update Troubleshooter

Since the days of Windows 7 and its debut in 2009, Microsoft has included a decent diagnostic tool that can handle various errors. The built-in troubleshooting app can resolve minor Windows problems and repair buggy services and apps, making it a perfect first option for fixing the KB2267602 update.

  1. Hit the Windows key, search for Settings, and open the app.
  2. Navigate to System > Troubleshoot > Other troubleshooters.
  3. Hit Run next to the Windows Update troubleshooter.
    run the windows update troubleshooter

Give the diagnostic tool a few minutes to check and follow the recommended steps to fix the error. If it doesn’t find anything, which is sometimes the case, it’s time to move to another solution.

icon note
Note: It’s also worth noting that, depending on when you’re reading this guide, the Windows Update Troubleshooter might have moved to a different location in Settings. Microsoft has been constantly changing these steps and plans on retiring the tool.

Method 2: Restart Your Windows Update Services

There’s a chance that KB2267602 issues stem from the stopped Windows Update service. The operating system can pause or stop the service to save resources, but turning it back on is effortless. Here’s what you’ll need to do:

  1. Press Windows + R, type in services.msc, and hit OK.
  2. Scroll down until you find the Windows Update service.
  3. Double-click the service and change its Startup type to Automatic.
  4. If the Service status says Stopped, hit the Start button to initiate the service and tap OK.
    restart the windows update service

Once you’re done with the Windows Update service, you can follow the same steps for Windows Defender Advanced Threat Protection and Windows Defender Firewall services, as all three are vital and should automatically run on your system.

Method 3: Use Disk Cleanup

If your C drive is filled with apps or games, the lack of free space can prevent updates, causing the issue where KB2267602 won’t install. Fortunately, you can free up some space by using Disk Cleanup, meaning you won’t need to uninstall apps you might need. Here’s how:

  1. Tap Windows, search for Disk Cleanup, and open the app.
  2. Select the drive with the operating system and tap OK. In most cases, it’s the C drive.
  3. You can run Disk Cleanup as is or click on Clean up system files.
    run disk cleanup
  4. If you choose the secondary option of removing system files, select the OS drive again and hit OK.
  5. Select everything on the list, tap OK, and confirm by clicking Delete Files.
    clean up system files

Restarting your PC after all this is highly recommended, after which you should retry installing the KB2267602 update. However, it’s worth noting that using Disk Cleanup carries a particular risk of data loss, and we’ll discuss a solution for this later.

Method 4: Use CMD to Fix Corrupted System Files

Another viable solution for resolving the error of the security intelligence update for Microsoft revolves around the Command Prompt and its scan feature. You can try this method by following these steps:

  1. Tap the Windows key, type in CMD, right-click on Command Prompt, and select Run as administrator.
  2. Type in the following command: sfc /scannow
    use the scan command in cmd
  3. Give the scan function a few minutes. It’ll tell you whether it has found corruption or made repairs. If it’s unable to repair errors, you can run the following commands, one by one, hitting Enter after each:

    dism /online /cleanup-image /checkhealth

    dism /online /cleanup-image /scanhealth

    dism /online /cleanup-image /restorehealth

Opening the Command Prompt as an administrator is pivotal for this fix, as the scan function won’t run if you’re a regular user or try initiating it on an account without administrator privileges.

Method 5: Install the Security Intelligence Update Manually

Fixing Defender antivirus KB2267602 issues can also be done manually, but it’s not something many users are comfortable with. We’re adding it as an option and including the detailed steps:

  1. Open CMD as an admin and enter the following commands with Enter after each:

    cd %ProgramFiles%\Windows Defender

    MpCmdRun.exe -removedefinitions -dynamicsignatures

    MpCmdRun.exe -SignatureUpdate

  2. Once you’ve entered the commands, visit Microsoft’s Defender update page.
  3. Find the latest Microsoft Defender update for your operating system. Then, download the 32-bit or 64-bit version. (You can check here to see which version you have.)
    install the kb2267602 update manually
  4. Run the downloaded application, follow the instructions, and restart your PC afterward.

Admin privileges for CMD are, once again, required, and the command will clear your Windows Update cache, letting you trigger an update.

Tip: Keep a Recovery Tool Just in Case

Whether using one of the abovementioned solutions, installing the KB2267602 update manually, or dealing with other Windows updates, the operating system is known to have updating issues, which can often lead to data loss.

Installing a dedicated recovery tool, like Wondershare Recoverit, is highly recommended for these data loss situations. The app can help keep your documents, photos, videos, or music intact, even if a Windows update fails, deletes your files, or crashes your system.

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Using Wondershare Recoverit is also incredibly straightforward:

  1. Open Wondershare Recoverit and choose Hard Drives and Locations.
    launch wondershare recoverit
  2. Select your operating system drive. The app will automatically scan it for lost files.
    scan for lost data
  3. You can add various file filters to speed up the search or use keywords to look for specific files.
    adjust file filters and add keywords
  4. Once it finds data, Wondershare Recoverit will let you preview the files and verify their integrity. If you’re satisfied with the preview, you can hit Recover to save the files to the PC.
    recover data to the computer

With a dedicated recovery tool like Wondershare Recoverit by your side, data loss will never again be a problem. The app can recover over 1,000 file types and supports over 2,000 storage devices. It works wonders in more than 500 data loss situations, making file recovery a piece of cake.

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Conclusion

The KB2267602 update, a security intelligence update for Microsoft Defender, is notorious for causing issues, and many users are struggling with installing it. In most cases, KB2267602 won’t install due to a buggy Windows Update app, update cache, a stopped update service, corrupted system files, and lack of disk space, and we’ve included detailed guides for dealing with all of these culprits.

You can also resolve KB2267602 issues by manually installing the update. Don’t forget to get a dedicated data recovery tool like Wondershare Recoverit to ensure your data’s safety if things go wrong during the update process.

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Alex Nappi
Alex Nappi May 14, 24
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