How to Fix HP Laptop Black Screen

How to Fix HP Laptop Black Screen

Did your HP laptop’s screen suddenly go black? Here’s how you can fix the HP laptop black screen.

Jul 20, 2020 • Filed to: Windows Computer Solutions • Proven solutions


You are busy typing away on your HP laptop when suddenly and without warning the laptop screen goes back. There is no error message to help you troubleshoot the problem and you just don’t know what to do. Your first thought is all the data you will lose. But while data can be recovered (as we shall see shortly); it is much more advantageous to focus on how you can fix this problem.

The good news is the HP laptop black screen is a fairly common problems that affects most users soon after a Windows update. Therefore, there are several tried and tested solutions that can help you get out of this nightmare situation and allow you to continue enjoying your laptop.

Part 1: How to Fix HP Laptop Black Screen

The following are just some of the solutions to this problem that you should try;

Method 1: Hard Reset the Laptop

Hard resetting your laptop is one of the best ways to remove any conflicting settings that could be causing the issue. Here’s how to do it;

Step 1: Turn off the laptop and then remove the hard drives, battery and any other hardware components connected to it.

Step 2: Press and hold the power button for about 60 seconds and then release it

Step 3: put the battery back and plug in the charger, don’t reconnect any other hardware components.

Step 4: Boot the laptop to see if the black screen is gone.

If the problem has been fixed, connect the hardware devices one by one until you find the one causing the problem.

Method 2: Restart the explorer.exe process

The HP laptop screen can go black of the explorer.exe process has somehow stopped. This is because this feature manages your desktop, taskbar and other aspects if the system. Here’s how to restart it;

Step 1: Press the “Ctrl + Shift + Esc” keys on your keyboard at the same time to open the task manager.

Step 2: Click on the “Details” tab and then scroll down to find the explorer.exe service. Select it and the click “End Task”

hp laptop black screen 1

Step 3: Restart the PC to see if the problem is gone.

Method 3: Update Graphics Driver

If the graphics drivers are missing or outdated, the HP screen can turn black. The best way to update the graphics drivers on your computer is to use a driver update tool like Driver Easy. It automatically detects the drivers that need an update and allows you to easily update them. Follow these simple steps to update the drivers;

Step 1: Download and install Driver Easy on to your computer

Step 2: Run the program and then click on the “Scan Now” button to allow the program to scan your computer for any outdated drivers.

Step 3: When the scan is complete, click on “Update” next to the drivers that has been flagged or click on “Update All” to update all drivers that are missing or outdated.

hp laptop black screen 2

Restart the computer when the process is complete and check if the problem has been resolved.

Method 4: Disable Fast Startup

Disabling fast startup on your computer is another way to fix this black screen issue. Follow these steps to do it;

Step 1: Open the control panel on your computer and click on “Power Options”

Step 2: Click on “Choose What Power buttons do” and then select “Change Settings that are currently unavailable”

Step 3: Uncheck “Turn on fast startup” and then click “Save Changes”

hp laptop black screen 3

Method 5: Undo Recent Changes

If the problem began after an update or after you installed a new third-party program, you can fix the problem by restoring the system to a previous version. Here’s how to do it;

Step 1: Open Control Panel and then click on “System & Security”

Step 2: Go to System > System Protection < System Restore

Step 3: Choose a restore point that you would like to use from the screen and then follow the on-screen prompts to complete the process.

Method 6: Disable App Readiness

You may also be able to fix this problem by disabling the app readiness service. Follow these simple steps to do it;

Step 1: Type “services” in the search function and then select the first solution that appears.

Step 2: Find “App Readiness” and double click on it. Click on the drop down menu next to “Startup type”

Step 3: Choose “Disabled” and then click “Apply” and “OK”

hp laptop black screen 4

Method 7: Use HP Emergency BIOS Recovery Feature

If all the above solutions don’t work, try using the BIOS recovery feature in HP. The following steps will show you how;

Step 1: Turn off the computer and then plug in the power cord into the wall socket

Step 2: Press and hold the Widows Key +B at the same time. Release the buttons and then press and hold them again.

Step 3: The HP BIOS update screen will appear and begin the recovery process.

By the way, you can also learn how to fix ASUS laptop black screen.

Part 2: Recover Lost Files after Fix HP Laptop Black Screen

It is not uncommon for your device to suffer data loss during the time the screen is black and as you attempt to fix it. If you find that you have lost some of the data on your device, we recommend using Recoverit Data Recovery, one of the most effective data recovery tools in the business. It will recover all types of data very quickly and easily.

The following are just some of its other most impressive features;

deleted data recovery

Recoverit Data Recovery - The Best File Recovery Software

  • It can recover up to 1000 different types of data including photos, videos, documents, emails and many more.
  • It is ideal for the recovery of data on your PC since it can recover data from nearly all storage devices.
  • It is very easy to use; allowing you to recover the data in just a few simple steps as we shall see shortly
  • It can also be used to recover the SD data regardless of how the data was lost in the first place

Here’s how to use the program to recover some of the missing data on your HP laptop;

Step 1: Select the Drive

Download and install the program, run it and in the main window, select the drive with the missing data.

Click on “Start” to begin the process.

recoverit interface

Step 2: Scan the Location

The program will immediately begin scanning the selected location for any missing file. Keep in mind that this scan can take a while depending on the amount of data on the drive and the individual size of the files.

You can however, click on “Stop” or “Pause” should you happen to see the missing data while the scan is running.

operations during scanning

Step 3: Preview and Recover Files

Once the scan is complete click on a file to preview it and a thumbnail will appear on the right panel.

You can also double click on the file to bring up a popup preview window. When you are certain this is the file you need, click on “Recover” to save the file to your computer.

preview recovered photos

It is understandable why the HP laptop black screen issue can be a big problem for many. But with one or a combination of the solutions above, you can very easily fix the problem and get the HP laptop working normally again. Don’t forget to share your thoughts on this topic and many others like it in the comments section below. We always love to hear from you and we always do our best to find you solutions to any problems you may have.

David Darlington

staff Editor

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