How to Fix Dell Laptop Black Screen Problem?

Is your Dell laptop black screen causing you trouble? Want to know how to fix Dell Black Screen? Go through this guide and learn how to resolve the black screen problem as soon as possible.

Apr 21,2020 • Filed to: Windows Computer Solutions • Proven solutions


Have you ever come across the Dell laptop black screen after login? If yes, and you are worried that the problem might not get fixed, then relax. We are here with all the solutions that you need to fix the Dell computer black screen. Regardless of which Dell laptop or computer you own, in this article, we will explain the possible causes and solutions for the black screen problem.

And for additional measures, we are also providing you an ultimate data recovery solution. Let’s start now.

Part 1: Possible Causes of a Dell Laptop Black Screen:

Before resolving the Dell black screen problem, we must know the possible causes. So, here we are listing the reasons:

Part 2: How To Solve The Dell Laptop Black Screen Problem?

Instead of complaining that the Dell Inspiron black screen doesn’t go away, try looking for solutions on the internet. Here are the top methods that are most likely to fix the issue.

1: Update Your Graphics Drivers:

Whenever you run into Dell monitor black screen problem, the first fix is updating the Graphics drivers. Just follow the steps below to update the graphics drivers:

open driver properties

If the problem lies with the graphics driver, then it will be fixed right away. If not, try other methods.

2: Force Shut Down Your Laptop:

When the Dell black screen appears after login, and now it is stuck, you can’t use the usual way to restart the system. Here’s what you should do:

3: Boot to the Safe Mode:

If the force restart doesn’t work to fix the Dell XPS 13 black screen, then you should try booting up the system into Safe Mode. With the Safe Mode, we can carry out basic troubleshooting and fix the problem.

Step 1: Enter the Recovery Mode by pressing the Shift and F8 key during startup before the windows logo appears on the screen.

Step 2: In the Automatic Repair screen, choose Advanced Options and navigate as Troubleshoot > Advanced Options > Startup Settings > Enable Safe Mode and hit the “Restart” button.

enable safe mode and restart

Step 3: As the system boots in Safe mode, head to the device manager again and then try updating the OS or graphics drivers to get rid of the black screen.

update driver

4: Restart Your Explorer.exe Process:

The Explorer.exe process manages all processes currently running on the laptop. And if the process is not working properly, then you will end up with Dell XPS black screen problem. So, you need to resolve the issue by restarting the process. The steps are given below:

Step 1: Press Ctrl + Shift + Esc keys at the same time to open the Task Manager. In the window, switch to the Details Tab (or Processes Tab in Windows 7).

Step 2: There, you will find the explorer.exe process. At the right-side bottom of the window, you will see the End Task option. Simply select the process and hit “End Task.”

end process in task manager

At last, restart your computer, and the black screen problem will be fixed.

5: Reset or Update BIOS:

One primary reason for Dell XPS 13 black screen with no logo is corrupted BIOS settings or outdated BIOS version. Here’s how you can fix it.

Step 1: Restart your laptop and when you see the Dell logo, press F2 or F12 keys several times until the Entering Setup screen appears.

Step 2: Again, press F9 to load default settings and then press the ESC key to exit BIOS. Make sure that you select the “Save and Exit” option before you hit Enter key to save the changes and exit BIOS.

reset bios

Now allow your system to reboot, and the BIOS settings will reset. In order to update the BIOS, you need to visit the Dell Support page and choose the right version.

6: Perform Hard Reset:

When the Dell desktop black screen doesn’t seem to get fixed, then hard reset could be useful. Performing a hard reset means removing all power sources from the laptop and rebooting it. The steps are simple:

Hopefully, one of these fixes will resolve your problem, and you will be able to use the device once more. By the way, you can also learn how to fix green screen of death.

Part 3: Recover Lost Data From Dell Laptop After Fixing The Black Screen:

While you are fixing the Dell laptop black screen issue, there are chances that you might end up losing some important files. But, you don’t even have to worry about that now as Recoverit Data Recovery software is here. This software assists in the retrieval of all kinds of data and files. The software allows you to access data in binary form and restore it anywhere you want. Whether you lost files due to some random error or system crash, there is always a possibility that you can get everything back with just one click.

The key features of the software are the ones that will help you in data recovery.

deleted data recovery

Recoverit Data Recovery - The Best File Recovery Software

  • Support for over 1000+ file formats with the common file system and types
  • Various device support, including hard drives, SSD, SD cards, flash drives, digital cameras, etc.
  • Preview the files before recovery to ensure they are intact & restore them with one-click

Get your hands on the software from the official website, install it on the system, and it will be ready to be used. Here are the easy steps that you need to perform for data recovery.

Step 1: Run Recoverit:

Launch the software and specify the location where the lost files were stored. Hit the “Start” button to initiate the search scan of the storage space.

recoverit interface

Step 2: Scan for Lost Files:

Let the program run the scan patiently, and the search results will appear on the screen. The results can be filtered according to the file path and file type. You can even “Stop” or “Pause” the scan if you want.

operations during scanning

Step 3: Recover Files:

When the results appear, you can start selecting the files you want to recover. The files can be filtered according to their formats as well, and you can preview them one by one.

preview recovered videos

After selecting all the files you want, press the “Recover” button and get everything back on your system. While you are downloading the files, make sure that you save them in a new location to avoid overwriting.


Now that we have gone through the possible solutions for Dell laptop not starting up due to the black screen, we hope that the problem gets fixed. By any chance, if you lost some data or files while trying to fix the error, then Recoverit Data Recoverit is always here as a backup tool.

Theo Lucia

chief Editor

0 Comment(s)
Home > Resources > Windows Computer Solutions > How to Fix Dell Laptop Black Screen Problem?