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Firefox Keeps Crashing on Windows 10/11? How to fix it

Wondershare Recoverit Authors

Jan 27, 2024 • Filed to: Windows Computer Solutions • Proven solutions

Mozilla Firefox is one of the oldest and most trusted browsers for Windows 10 users. With millions of users, Firefox is reliable and one of the most useful browsers. But while sometimes it may work as expected, it is not uncommon for Firefox to present some problems when you try to use it. For Windows 10 users, one of the most problematic issues is when Firefox keeps crashing for no apparent reason. It can happen as soon as you turn on Firefox or when you open more than one tab on the browser.

It is important to note that this problem can occur for multiple different reasons and under different circumstances. Fortunately, there are several ways you can fix this problem once and for all and get Firefox working normally again.

Part 1: Why Does My Firefox Keep Crashing?

There are very many reasons why Firefox may be crashing on Windows 10. Some of the most common include the following;

Part 2: 5 Methods to Stop Firefox from Crashing

Just as there are varied causes of this problem, there are also a lot of different solutions that you can try. You can choose to watch the video tutorial first or jump to the solutions and follow the steps and description to stop Firefox from crashing.

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Method 1: Update Firefox

Having the latest version of Firefox is one of the best ways to prevent this problem from recurring. Therefore the first thing you want to do is to check if you are running the latest version of Firefox. Follow these simple steps to do it;

It's highly recommended to back up your Firefox profile before updating to avoid losing any important data.

Method 2: Clear Firefox Cache

The cache is data that Firefox and other browsers may save on your system to help websites load faster. But when the cache is corrupted it can have the opposite effect, even causing the browser itself to crash at inopportune moments. In this case, the best way to fix the problem is to clear the cache on the browser. Here's how to do it;

firefox keeps crashing windows 1

Restart Firefox when the process is complete to see if the problem is gone. If you accidentally cleared important cache, no worries, you have the chance to view and restore Firefox cache.

Method 3: Disable Firefox Add-Ons

Sometimes broken add-ons and extensions could be causing the problem and it may be a good idea to disable some of these add-ons and extensions to keep them from affecting the browser. Follow these simple steps to disable Firefox add-ons;

firefox keeps crashing windows 2

Method 4: Check for Viruses

Viruses and malware can also be a major cause of a crashing Firefox. The same is true for any software that may be incompatible with Firefox. If the problem began soon after you installed a certain program, then it is likely that the newly installed program could be incompatible with Firefox and may need to be uninstalled.

It is also important to run a full system check for your PC using powerful antivirus software. There are a lot of third-party antivirus programs you can use but you can also use Windows 10 Defender to scan your system.

Method 5: Update your Drivers

Sometimes the problem is not with Firefox but with the drivers on your computer. Therefore, updating the drivers could help keep Firefox from crashing. To update drivers on your Windows 10 system, follow these simple steps;

firefox keeps crashing windows 3

If the virus also deletes your Firefox browsing history, there are methods available to recover deleted Firefox browsing history

Part 3: How Do I View a Firefox Crash Report?

After implementing some or all of the solutions above, you may want to check the crash reports to determine if the problem has gone away. Thankfully checking crash reports on Firefox is very easy; just open Firefox and then type in "about crashes" in the address bar. Press "Enter" and the crash report will appear.

firefox keeps crashing windows 4

Click on "View" next to the crash report you would like to open to see the crash report.

Part 4: Bonus Tips: Recover Lost Data from PC with Recoverit

Problems like a crashing Firefox can cause data loss on Windows 10. If this happens, you need a swift and reliable solution that will help you recover the missing data. One of the best data recovery tools to use in such a situation is Recoverit Data Recovery. It is fast and highly effective, with one of the highest recovery rates in the business. The following are some of its other most notable features;

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Recoverit Data Recovery - The Best File Recovery Software

  • It can be used to recover more than 1000 different types of data in all formats
  • It is also useful for the recover data from all types of storage from hard drives, external drives, and even RAID arrays
  • It will also recover the data regardless of the circumstances under which the data was lost in the first place
  • It is very easy to use, allowing you to recover your data in three simple steps and just a few minutes.

Here's how to use Recoverit Data Recovery to recover the missing data;

Step 1: Launch the Program

Download and install the program on your computer. After a successful installation, you can double-click on the program's icon to open it.

Step 2: Select the Location of Drive

In the main window, select the computer's "Hard Drive" as the location of the missing data and click on "Start"

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Step 3: Scan the Selected Location

As soon as you click "Start" the program will begin scanning the drive for the missing data. The scanning process may take a long time if you have too many files on the drive.

But keep in mind that should you see the missing data appear on the screen during the scan, you can click on the "Pause" or "Stop" button at the top of the window to end the process.

operations during scanning

Step 4: Preview and Recover the Data

When the process is complete, you can click on a file to open a large preview popup to view the recovered file. Click on "Recover" to save the recovered files to the computer.

preview recovered photos

Firefox has been known to crash on Windows 10 from time to time and although it can be quite problematic, the problem does have easy solutions. Try one or more of the solutions above and let us know in the comments section if the solution worked.

Recoverit author

David Darlington

staff Editor

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