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How to Fix Windows 10/11 Stuck on Welcome Screen

Wondershare Recoverit Authors

Jan 24, 2024 • Filed to: Windows Computer Solutions • Proven solutions

Windows 10/11 stuck on welcome screen 1

In this article, you will learn how to fix the Windows 10/11 error that hangs the system at the "Welcome" screen. The computer can also hang at the message window, "Please wait for the User Profile Service" when the user logs on.

The Windows Error "Windows 10/11 Stuck on Welcome Screen"- Why Does it Happen?

Below is major reasons why this "Windows 10/11 stuck on welcome screen" error occurs:

Solution 1: Disable Credentials Manager

Disabling credentials manager can be done when you log on to Windows through Safe Mode. You need to log on through Safe Mode since you can't access your Windows using the normal steps. With Safe Mode, you can log on to Windows using its default applications and drivers. This makes it the ideal mode to troubleshoot any errors that arise when using the computer.

The steps to achieve this are outlined below:

disable credentials manager 1

disable credentials manager 2

disable credentials manager 3

disable credentials manager 4

disable credentials manager 5

disable credentials manager 6

disable credentials manager 7

disable credentials manager 8

Solution 2: Uninstall Windows Update Causing the Error

The Windows Update KB4074588 may be having issues with your USB ports, thereby causing the error. Since you can't get into Windows, follow the steps below to uninstall the update and fix the error:

dism.exe /image:c: \ /remove –
/packagename : Package_for_Rollup

dism.exe /image:c:\ /remove-

The "C:" in the commands above represents the drive letter where Windows is stored. If your Windows is stored in a different drive, ensure you replace "C:" with the appropriate drive letter.

Solution 3: Run System Checks and Perform Automatic Repair

To perform automatic repair, follow the steps below:

perform automatic repair 1

perform automatic repair 2

You can also run system checks to fix any corrupt files in your system that could be causing the error. This is how you can perform system checks:

sfc / scannow
chkdsk c: /f /r

run system checks 1

bootrec /fixmbr
bootrec /fixboot
bootrec /scanos
bootrec /rebuildbcd

run system checks 2

bcdedit /export C:\BCD_Backup
cd boot
attrib bcd -s -h -r
ren c:\boot\bcd bcd.old
bootrec /RebuildBcd

run system checks 3

More Related:
Fix Unspecified Error When Copying a File or Folder
Backup Programs in Windows

Bonus Tip

If your hard drive has bad sectors, you need to do a disk surface test and fix the issue by shielding those bad sectors. This is essential as the error can arise from bad sectors in your hard drive. Get a bootable media from a reliable professional tool and boot your computer from it. Once this is done, you can perform the surface test.

How to Recover Data from the Computer When All Solutions Fail to Fix the Issue

In this section, you will learn how to recover data from your unbootable computer after you have tried all solutions and they have failed to fix the Windows 10/11 stuck on welcome screen error. Recoverit Data Recovery is a reliable tool for safe data recovery which you can get online, install, and use to recover data from the computer experiencing this error. This tool specializes in retrieving lost audio files, photos, documents, videos, and so on. With Recoverit, you can recover data that have been lost due to virus infestation, corruption, or damage of your hard drive, deletion or formatting, system crash, etc.

Therefore, if you are facing this Windows error and the only choice is to give up, just use Recoverit and retrieve your important data from the unbootable computer.

Step 1: Create a Bootable Drive

You need to first create a bootable drive through which you can boot your computer. Open Recoverit and select the "Recover from Crash Computer" mode.

crash computer recovery

Choose the drive you want to create the installation media with; this could be a USB or a disk. Now, click "Format now" after you have chosen to "Create" the media

create usb bootable drive

In the pop-up window you see, a message will indicate that you back up all your important files before carrying on with the formatting. Confirm your decision by clicking "Format now"

format this disk now

Be patient, relax, and let Recoverit start creating your bootable drive.

creating bootable drive

Once the creation is done, you will get a message showing you the three-step guide on how to recover data using Recoverit.

bootable drive created

To use Recoverit properly, ensure you change the boot order in your unbootable computer to boot from the installation media you created. You can access the BIOS setup screen using the hotkey suggested by your computer such as F12. For more details, check out how to set the computer to boot from a USB drive.

boot menu

Step 2: Recover Data from Unbootable Windows 10/11

Once Reboot the PC from the bootable media. The app will launch automatically. Then choose to either recover the missing data from Windows 10/11 or copy the data directly from your hard disk.

winpe recoverit select mode

More Related:
Windows Installation Failed in Safe OS Phase With an Error
Backup Programs in Windows 10/11

Why do so many people experience this issue for different reasons?

Below are some of the main reasons users experience the Windows 10/11 stuck on welcome screen error when they try to log on to their Windows:

Recoverit author

Theo Lucia

chief Editor

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