[Error Solved] WMP Encountered a Problem While Playing the File

[Error Solved] WMP Encountered a Problem While Playing the File

Are you facing “WMP encountered a problem while playing the file?” Read on to find the simplest methods to resolve this problem on your Windows Media Player.

Wondershare Recoverit Authors

Oct 13, 2020 • Filed to: Photo/Video/Audio Solutions • Proven solutions

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My Windows Media Player shows Windows Media Player encountered a problem while playing the file and this is happening on every video file that I try to play. How can I play these videos with my WMP?

Windows Media Player (WMP) is an inbuilt media player available on Windows. This Microsoft application allows you to play media files and is known as the safest media tool.

However, most users have experienced this error, Windows Media Player encountered a problem while playing the file. While this error can be file specific, it's also likely that it can be caused by a fault in the system. In this post, we will show you some of the proven methods that can fix this error.

Part 1. Diagnose Windows Media Player Errors

WMP is available in all Windows operating systems designed to allow you to open and use video and audio files of different formats. This is a simple application that meets most of your needs, but many users experience some serious errors while using it.

One of these errors is WMP encountered a problem while playing the file. This occurs when you try to open a file and the error prevents you from opening it.

WMP encountered a problem while playing the file error can appear when playing certain video file formats, such as WAV, AVI, and MOV video formats. AVI format works pretty well with most media players but you can encounter this error on WMP. Also, this error can come suddenly despite playing your video files previously.

1. Introduce different causes of the error

As you can see, this error can appear due to various reasons. Knowing the causes of this error can help you fix this problem. The causes of this error can be because of several reasons. These include the following:


Part 2. Solve "Windows Media Player Encountered a Problem While Playing the File"

Once you understand the reason why you are seeing the windows media player encountered a problem error, you can use the various solutions to fix this problem. If you don't know the cause of this error, you don't need to panic because you can use all these solutions one by one and find the one that works for you.

Method 1: Use Windows Media Player Troubleshooter

If you see the WMP encountered a problem while playing the file error, your first option is to use the troubleshooter for Windows Media Player. You can go to the WMP setting and do the following:

windows media player troubleshooter

Method 2: Reinstall WMP

If this error message comes because of the problems in the Windows Media Player installation, perhaps reinstalling the application can fix this issue. So take the following steps to reinstall WMP:

reinstall windows media player

Method 3: Download Windows Media Play codecs

Codecs play an important role in compressing and decompressing videos when you play them in Windows Media Player. Therefore, you can encounter various error problems if you're playing a video that doesn't have the supported codec.

If you can play your videos on other media players except on your device, the absence of the right codecs may be the culprit. So take the below steps to resolve the problem:

download wmp codecs

Method 4: Convert a video format to another format

The truth is that the Windows Media Player cannot play videos that are not compatible with it. Hence, the Windows Media Player shows encountered a problem while playing the file could be because of an incompatible video or audio file.

convert video to another format

In this case, you need to convert the video file to a different format. You can use any of the available media file converter tools to convert the file to WMV, MP4, MOV, or any other Windows Media Player compatible file formats.

Method 5: Disable the network sharing service on your Windows Media Player

The network sharing service can sometimes cause the WMP encountered a problem while playing the file. Therefore, here is how you can fix this problem:

disable wmp network sharing service

Method 6: Do the system restore

This method comes in handy when you recently installed an app on your computer. So here is the deal, if you started experiencing the error after installing a particular app, then try to restore your Windows computer to its previous status.

You can use the Windows System Restore to bring it to its previous working state. The good news is that this method doesn't affect your data on the computer. Below are the steps to restore your Windows:

restoring windows

Method 7: Update Windows

If your Windows Media Player supports the media file extension but the extension of that file is not working, perhaps there is a conflict in the system. The best option is to update Windows by taking the following steps:

update windows

Method 8: Check for any 3rd party app that can be interfering

The problem with third-party programs is that they can cause various problems, especially when you have just installed them on your computer. So you can remove the interfering programs by taking the following steps:

check for any 3rd party apps


Part 3. Repair Videos Not Playing on Windows Media Player

When none of the above solutions to fix the Windows Media Player encountered a problem while playing the file don't work, don't lose hope. There are good chances that the video or audio file is corrupt. In such cases, your best option is to use a video repair software.

With the help of Wondershare Video Repair software, you can fix a corrupted or damaged video file that is unable to play on your Windows Media Player. Best of all, this tool has a simple interface, making it easy-to-use. Whether you are experiencing blurry or jerky videos, this software can repair your videos so that you can watch them once again in a matter of a few minutes. Some of the unique features this tool has including the following:

Wondershare Video Repair software has two repair modes, which are the basic and advanced modes. Both of the modes can help you repair either simple errors or complex errors in your precious videos. The process to repair your videos are shown in the below steps:

Step 1. Add corrupted video

Download the Wondershare Video Repair software and install it on your computer. Then launch the tool, you can add the corrupted or damaged video files on the home screen. There are two ways you can load corrupted videos:

add your wmp encountered a problem video files

Step 2. Repair corrupted videos

When you have loaded the corrupted video(s), you can click on the Repair option to proceed. When the repair is done, a pop-up window will alert you to save and preview the video. Then you can click on the OK button to save.

start fixing video can't play issue

Step 3. Preview the repaired video

To preview the repaired video, you only need to click on the triangle. In this way, you can check if the repair was effective so that you can save it.

preview and save the repaired videos

Step 4. Add sample video

This method is proper for severely corrupted video files. Firstly, choose the Advanced Repair option. Then click on the folder icon so you can add a sample video to repair. Keep in mind that a sample video refers to a video that was created by the same device and has the same format as the corrupted video.

add a sample video to repair corrupted video

Next, click on the Repair button. Here, you will see the option to save the repaired video before you continue with the advanced repair. The reason for doing this is that the Advanced Repair doesn't automatically save the repaired video. Lastly, depending on your choice, you can click either Yes or No.

Step 5. Save the repaired video

When prompted, choose Save and then select the location path. Ensure that you select a different location from the original one to prevent another corruption.

save videos to any location


Part 4. What You Should Know About Windows Media Player

No doubt that the Windows Media Player is a convenient tool for many Windows users. After all, it's already installed on your Windows computer and has great features. But like all other tools, it's not perfect. You may find out that other video files can't play. Therefore, to avoid such problems, here are some suggestions to help you avoid them:


Closing Words

The usual methods like converting a video file to a compatible format, downloading the right video codec packs, updating your Windows Media Player have been known to help many users solve this error of Windows Media Player encountered a problem while playing the file.

If these methods fail, then your best bet is to use a video repair tool such as Wondershare Video Repair software. You can restore any type of video corruption and play them once again on your Windows Media Player or any other media player.

Recoverit author

Eleanor Reed

staff Editor

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