Solved: Amazon prime video error code 5004

Are you facing the Amazon prime video error code 5004? You might be finding this error really irritating. This guide will give you all the reasons behind this error, and every possible solution to this problem.

Jul 02, 2020 • Filed to: Photo/Video/Audio Solutions • Proven solutions

Q: Encountered the problem “Amazon prime video Error code 5004”?
“I have been enjoying videos on Amazon prime for a long period of time. I have watched several seasons on Amazon prime but from the past few days, I am witnessing an error “Error code 5004”. This error pops out every time I try to open any video on my amazon prime account. I want this error to end as soon as possible because it is interrupting me to watch any of my favorite seasons. I am desperately looking for short step solutions to solve this problem of amazon prime video error code 5004.”

It is quite obvious that once you have started watching a season, it is hard to resist. This error is faced by many users of Amazon Prime. This error irritates the users quite often, but there is no need to worry. In this guide, you will know the causes of this error you have encountered. The causes will help you to stay vigilant in the future so you don’t face this problem in the future. Furthermore, you will be given a number of solutions to this dilemma. You just have to stick by and try any of the solutions carefully to get rid of this issue. No need to worry, you will solve this issue in no time.

Part 1. What are the causes of the Amazon prime video error code 5004?

Just rushing to the solutions of this error is not suitable for any problem. You need to understand the causes of this issue before you apply any solutions to it. Knowing the causes is obligatory for all the users so they understand the roots of this amazon prime video error code 5004 problems. There are many causes of this problem but here are some of the common causes of this error;

Part 2. Quick solutions to fix Amazon prime video error code 5004?

There are many solutions to this problem of amazon prime video error code 5004. Once you have known the causes now it is easy for you to understand the solutions. You just have to go through all the solutions properly. There do exist quick and easy solutions to this error. There are diverse solutions according to different situations of the users. So, first, go for the solution that fits your situation the most. Here are some widely used remedies to fix amazon prime error code 5004;

Method 1: Make sure that your Internet connection is stable

Firstly, without jumping to any other solution just check that if your internet connection is stable or not. If the internet is not stable than it is quite obvious that you won’t be able to enjoy your amazon prime videos online. You need to first see if you have access to the internet. Furthermore, run a speed check to witness the stability of the internet if you want. Here are some short steps;

Step 1: Open the settings of your PC/PS4 or Xbox.

Step 2: Click on the section of connections.

Step 3: Click on the Wi-fi option and see if access is available or not.

internet connection

Step 4: if not try turning your connection off and on after few minutes or contact your connection provider.

Method 2: Check if your amazon prime account is active or not.

Secondly, there might be a situation where your account would be inactive. If the account is not active you will deal with this issue in that case also. You need to make sure that your account is active, so you could tackle this issue.

Step 1: Open your website of amazon prime account or app.

amazon account

Step 2: log in to your account and see if you are account is active or not.

Step 3: Activate your account to enjoy your amazon prime videos.

Method 3: Reinstall amazon prime video app

The users having the app are also likely to face this error. If you are streaming through devices like Xbox, ps4 or Apple Tv, this issue will occur someday. Sometimes the app gets outdated or has a bug. You have to remove the App and reinstall it to get relief from this error.

Step 1: you need to delete your Amazon prime video app.

amazon prime android

Step 2: Download and reinstall the Amazon prime video app.

Step 3: See if the obstacle is solved yet.

Method 4: Disable proxy, VPN, Firewall, and other installed antivirus security programs.

There are some chances when you will encounter this problem when you have enabled any kind of proxy, VPN, firewall or any other antivirus security programs in your device. These elements are sometimes the cause of connectivity issues. VPN and proxy cause traffic encryption due to which users face this issue. You need to disable all the proxies, VPN, firewalls or any antivirus security programs. You can uninstall all the security programs in your PC and can disable proxy or VPN online.

Step 1: You need to open your chrome.

Step 2: Open settings of your chrome.

Step 3: Open the proxy settings.

open proxy settings chrome windows

Step 4: Disable proxy.

Method 5: Clear all the cache and cookies of your browser.

This solution is applicable if you are accessing your prime video on PC. Sometimes the data becomes corrupted, it causes conflict with the real website data that causes this error. You need to clear the cache and cookies of your browser to get rid of this hurdle. Here are some quick steps to do so;

Step 1: Open your chrome on PC.

Step 2: go to history or press “control H”

Step 3: you will have a new bar open, from where you can clear the cache.

Chrome Clear Browsing Data Screen

Step 4: clear the cache and see if the problem still exists.

Part 3. Alternative tip to solve Amazon prime Error code 5004.

If you have tried all the above options and can not get rid of the amazon prime error code 5004. You can continue watching your favorite videos only by downloading amazon prime video on your PC. You can easily download the amazon prime video in no time. These are the few simple steps to download the amazon prime video.

Step 1: firstly, keep in check that your device is connected to the Internet connection.

Step 2: look for the prime title you are willing to download.

Step 3: Open the video details.

Step 4: click on the download option.

Download Amazon Video to PC

Step 5: wait for the amazon prime video to download.

Bonus tip: How to do when downloaded Amazon prime video aren’t playable or corrupted?

If you have struggled all long to watch your desired videos on amazon prime and lastly you have downloaded the video. Still, the video is unable to play. Your amazon prime video might be corrupted due to any reason. Now you need to repair your video to cherish it. This is the one last thing that can help you get your way through. You need to download and install the Recoverit software to fix your corrupted amazon prime downloaded video.

You can repair your corrupted amazon prime video in no time using Recoverit Video Repair as it supports multiple video formats and can allow you to repair more than one file at a time.

Recoverit Video Repair is able to repair corrupt, broken or damaged videos in MOV, MP4, M4V, M2TS, MKV, MTS, 3GP, AVI, FLV, and more file formats. And whichever camera brand you own it works on all — Canon, Sony, Go Pro, Olympus, Nikon, Fuji, Samsung, Panasonic, DJI, Parrot, Skydio and many others. The program supports various video corruption scenarios like video not playing, audio-video sync issues, video playback interrupted, frozen videos, blurry videos, etc.

Recent Videos from Recoverit

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These are the following steps you need to follow:

Step 1: Add your corrupted Amazon prime video

Run the software on your PC, once the application is open click on the option of “Add” and select your corrupted amazon prime downloaded video.

add videos

Step 2: repair your videos

After you have added the amazon prime corrupted video, click on the option of repair. Wait for a while, let the application repair the video.

scan videos

Step 3: preview the repaired videos

When the repairing process is completed, you will see information about the repaired video. Preview your repaired video through the click preview button.

preview videos

Step 4: Advance mode for severely corrupted video (optional)

If the videos are severely corrupted and not repaired successfully, please go to the advanced repair mode. Just click the “Advanced Repair” button.

advance repair

Then add a sample video and repair it now.

add sample videos

Step 5: Save repaired video

When all corrupted videos are repaired, you can click the “Save” button to store videos to any location on your computer.

save videos path

Eleanor Reed

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